Episode 184 - Building Better Business: Dylan Milroy on Disrupting the Waterproofing Industry & Empowering Employees

Dylan Milroy is a trusted advisor and employee-focused business leader in the home services industry. As the founder, owner, and operator of Better Basements and Waterproofing, Dylan has mastered the art of driving lead flow and building a standout company culture that promotes success and employee retention. He is known for his belief in prioritizing employees over customers, which he argues leads to better service and customer satisfaction in the long run. Dylan's innovative approaches and dedication to best practices in the construction industry make him a thought leader in his field.

SHOW SUMMARY 

In this episode of the Disruptive Successor podcast, Jonathan Goldhill is joined by Dylan Milroy, founder and operator of Better Basements and Waterproofing. Dylan shares his journey from starting the company out of necessity to building a strong, employee-focused culture that prioritizes employee satisfaction and retention over traditional customer-centric models. The discussion covers key topics such as the importance of hiring workers with high moral character, balancing productivity with employee well-being, and implementing effective review bonus programs. Dylan also addresses the challenges of disrupting traditional industry practices, leveraging innovative marketing strategies, and managing growth while maintaining quality service. The episode provides valuable insights for next-generation leaders and entrepreneurs looking to make a significant impact in their respective fields.

KEY TAKEAWAYS

• Focusing on employee satisfaction can lead to higher productivity and better customer service.
• The waterproofing industry has traditional, time-tested methods that are often more effective despite being labor-intensive.
• Continuous education for employees can foster passion and commitment, especially in industries that require manual labor.
• Effective marketing strategies, including honest and direct communication, can differentiate a business in a competitive industry.
• Using advanced tools and technology can improve efficiency and job satisfaction for employees.
• Customer reviews and feedback are crucial for building trust and reputation in the market.
• Balancing operational management with strategic marketing efforts is essential for growing a business.
• Vision and purpose within a company should align with long-term personal and professional goals, creating a supportive environment for employees.

QUOTES

• "If you're painting a vision big enough for yourself that they can fit in, then your dreams should be bigger than their dreams for themselves."
• "Too many businesses are hyper customer focused when in reality, they need to be more focused on their employees."
• "You can't look into everyone's past and you're not expected to, but you do have to have your guide posts and you have to continue to look at them and it makes a big difference."
• "There's one thing that's important in any business, especially a physically demanding business like yours, it's balancing productivity with employee well being."

Connect and learn more about Dylan Milroy.
https://www.linkedin.com/in/dylan-milroy-5b8ba395/

If you enjoyed today’s episode, please subscribe, review, and share with a friend who would benefit from the message. If you’re interested in picking up a copy of Jonathan Goldhill’s book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.comDylan Milroy is a trusted advisor and employee-focused business leader in the home services industry. As the founder, owner, and operator of Better Basements and Waterproofing, Dylan has mastered the art of driving lead flow and buildin