Episode 218: Deliver a Return on Experience

When you consider the success of your organization, don’t fall into the trap of focusing on the Return of Investment without considering the impact of the Return on Experience. How have your investments into product development, sales, training and marketing impacted customer success? Customer satisfaction and their experience with you, your product and or service is what drives true success. This is the new success metric.  

Ed SooHoo, Lenovo’s Worldwide Chief Technology Officer (CTO) - Global Accounts shares how we can leverage communication skills and not just technology to drive experiences as well as growth. Highlights include:

Ed’s leadership journey including his time as a competitive 3 Cushings Billiards professional.

Acronym after Acronym to reflect important concepts and messages.

Connecting through the art of storytelling and learning to ask the right questions; questions that are relevant, contextual and provoking. 

Earn the right for engagement.

His passion for continual learning.

Leaders help others become BOLD; in other words, Believe, Own, Live and Drive it.

Follow Ed on LinkedIn, check out his creative content on YouTube and visit lenovo.com for insight into upcoming events and announcements. Ed is truly one that helps Lenovo clients rethink their Now, New and their Next.

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If you are looking to learn the art of audience engagement while listening for methods to conquer speaking anxiety, deliver persuasive presentations, and close more deals, then this is the podcast for you.

Twins Talk it Up is a podcast where identical twin brothers Danny Suk Brown and David Suk Brown discuss leadership communication strategies to support professionals who believe in the power of their own authentic voice.

Together, we will explore tips and tools to increase both your influence and value. Along the way, let’s crush some goals, deliver winning sales pitches, and enjoy some laughs.

Danny Suk Brown and David Suk Brown train on speaking and presentation skills. They also share from their keynote entitled, “Identically Opposite: the Pursuit of Identity”.

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