Episode 27: Enabling the right customer experience for a global product

In this episode of The Launch Station, our esteemed guest is Jess Osborn, VP Customer Success-International, GoCardless.

Jess has spent over 10 years in customer-facing roles and has been leading CS, Onboarding, and Adoption at companies like Bazaarvoice, Blackbaud, and Findhelp. She is passionate about helping companies and people be the best version of themselves.

In this episode, Jess talks about going international and how companies should be adapting their customer journeys for a global product. She also shares her insights on:

1. Strategies to enable the right customer experience for a global product

2. Optimizing the customer journey

3. Setting realistic expectations with customers

4. The key metrics to measure success

… and more. Tune in!