Episode 30: Why Mediation is the best form of Conflict Resolution

Before we begin, we'd like to take a moment to honour Tony Munday, who sadly passed away on 24th August.  We hope this episode serves as a lasting tribute to his insights and legacy

A podcast for independent HR and people, professionals, and the businesses they support.

Hosted by Mary Asante and Charlotte Allfrey of HR Independents Ltd.

DATE: 19th August 2024

Episode 30: Why Mediation is the best form of Conflict Resolution

Guest: Anthony Munday, The Maverick Mediator

In this episode of HR Voices, we engage in a compelling discussion and explore why mediation is an effective form of conflict resolution in the workplace, the importance of early intervention, and the emotional aspects involved in resolving long-standing conflicts.

In this episode, we cover:

• What is Mediation? Understanding workplace mediation and its benefits.
• Early Intervention - The importance of addressing conflicts early to prevent escalation.
• Mediation Process - Steps involved, including individual meetings and creating ground rules.
• Confidentiality in Mediation - Ensuring a safe and private space for participants.
• The Role of Emotions - Handling intense emotions during mediation sessions.
• Internal vs. External Mediation - The advantages of using external mediators for impartiality.
• Organisational Learning - How mediation can provide valuable insights to prevent future conflicts.

Key Takeaways

• Mediation is a powerful tool for resolving workplace conflicts by allowing participants to express their perspectives in a safe environment.
• Early conversations can prevent minor issues from becoming entrenched conflicts.
• Confidentiality and impartiality are crucial for successful mediation.
• Mediation not only resolves individual disputes but can also provide valuable feedback to organisations for improving their internal processes.

Top Tips from Anthony Munday:

1. Know Your People - Understand the individuals in your team.
2. Be Authentic - Authenticity fosters trust and openness.
3. Avoid Procrastination - Address issues promptly to prevent escalation.
4. Consistency - Be consistent in your approach to managing people and conflicts.

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