Episode 44: Outsourcing your MSP Helpdesk - A Review

James talks with Christopher Scaminaci Director of Engineering at TechPulse and author of MSP Automator. Chris chats about his role leading the support team in TechPulse and his they came to see outsourcing their Helpdesk as a "well-being" decision for his team. He also takes us through MSP Automator's review process and  onboarding and go-live experience with Benchmark 365.