Episode 5: Family-Owned Operations and Automated Food Production with Danijel Lolic The Engine Room with Formic

Prior to joining Formic, Danijel Lolic was the VP of Operations at Rice Fruit Company, a family-owned packaging business for fresh produce. He now leads our Customer Success department, working with all Formic's clients to ensure their successful automated production. Check out the chapters below!

00:00 Introductions
01:35 Starting a career in operations
04:55 The top operational challenges for fresh produce businesses
08:40 Main drivers for automating fresh produce production
10:40 The story around Rice Fruit’s first robotic system (palletizer)
13:20 Danijel and Rice Fruit’s automation learning curve
17:17 Automation lessons learned for family-owned businesses
26:07 The value of Operations experience as Head of Customer Success
27:45 Customer success is about ensuring a great experience, holistically
29:40 Feedback from Formic’s customers: Formic enables low-risk automation
41:06 The joy of learning how things are made in America
42:10 Overcoming adversity is a big part of Customer Success
46:09 Different expectations and experience of capital ownership vs robots-as-a-service
50:50 Formic’s continuous experience vs a “change of hands” purchase
53:45 How to get in touch with Danijel (dlolic@formic.co)

Learn more: https://formic.co/