31 min
Episode #7: Baylor Scott & White Focus on Personalization, AI and Transformation Patient Journey Pioneers
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- Technology
Tom Bowen Wright, who was VP Digital Health of Baylor Scott & White Health, shares his enthusiasm around personalization and its implementation in healthcare, specifically how personalized interactions will be embedded in communications, call centers, front desks, and through care teams. He believes this will eventually enhance relationships, intimacy, and overall better outcomes. We also discuss designing products around individuals, gamification, artificial intelligence, and more trends. Tom leaves us with insights on the needs of the future patient, and what’s next in healthcare technology.
About Tom
Tom has been blazing trails in digital health for over 10 years. Tom built the Digital Health Office at Baylor Scott & White, responsible for all of BSWH’s digital assets, including its award-winning patient app that supports & engages over 2.6 million customers before taking a broader leadership role across Digital & Transformation at
Kelsey Seybold in August. In his current role, Tom is leading a digital-led transformation of Kelsey-Seybold’s innovative clinic model that is delivering a 20-30% reduction in total cost of care.
Prior to BSWH, Tom was a leader in McKinsey’s healthcare practice with a focus on innovation. He has led strategy for public companies and incubated digital health companies as an entrepreneur. Tom has an MA in Mathematics from Oxford University and an MBA from Columbia Business School. A native Brit, he is now an assimilated Texas, living in Dallas with his wife and 3 kids.
Find Tom Bowen Wright on LinkedIn
Tom Bowen Wright, who was VP Digital Health of Baylor Scott & White Health, shares his enthusiasm around personalization and its implementation in healthcare, specifically how personalized interactions will be embedded in communications, call centers, front desks, and through care teams. He believes this will eventually enhance relationships, intimacy, and overall better outcomes. We also discuss designing products around individuals, gamification, artificial intelligence, and more trends. Tom leaves us with insights on the needs of the future patient, and what’s next in healthcare technology.
About Tom
Tom has been blazing trails in digital health for over 10 years. Tom built the Digital Health Office at Baylor Scott & White, responsible for all of BSWH’s digital assets, including its award-winning patient app that supports & engages over 2.6 million customers before taking a broader leadership role across Digital & Transformation at
Kelsey Seybold in August. In his current role, Tom is leading a digital-led transformation of Kelsey-Seybold’s innovative clinic model that is delivering a 20-30% reduction in total cost of care.
Prior to BSWH, Tom was a leader in McKinsey’s healthcare practice with a focus on innovation. He has led strategy for public companies and incubated digital health companies as an entrepreneur. Tom has an MA in Mathematics from Oxford University and an MBA from Columbia Business School. A native Brit, he is now an assimilated Texas, living in Dallas with his wife and 3 kids.
Find Tom Bowen Wright on LinkedIn
31 min