29 min

The CX Live! Episode 1: Executive Buy-in w/ Pamela Evans The CX Live!

    • Management

In this episode, Pamela Evans addresses the importance of getting executive buy-in for Customer Experience Programs and Executive Briefing Centers within an organization. When you have executive management support for your vision, only then can you up-level your program. Episode Highlights: Taking a “lean-in'“ approach to your role to take the necessary steps up the ladder to engage with management team. Having the confidence to demonstrate that you know where you ...

In this episode, Pamela Evans addresses the importance of getting executive buy-in for Customer Experience Programs and Executive Briefing Centers within an organization. When you have executive management support for your vision, only then can you up-level your program. Episode Highlights: Taking a “lean-in'“ approach to your role to take the necessary steps up the ladder to engage with management team. Having the confidence to demonstrate that you know where you ...

29 min