Alex and Annie: The Real Women of Vacation Rentals

Alex and Annie

With more than 35 years of combined experience in vacation rentals, Alex Husner and Annie Holcombe have teamed up to connect the dots between inspiration and opportunity, seeking to find the one story, idea, strategy or decision that led to their guests big A-HA moment. Join them, as they highlight the REAL stories behind the people and brands that have built vacation rentals into the 100 BILLION dollar industry it is today.

  1. How Property Managers Can Offer Flexible Cancellations Without Losing Revenue – with Sasha Lawler of Roam

    HACE 5 DÍAS

    How Property Managers Can Offer Flexible Cancellations Without Losing Revenue – with Sasha Lawler of Roam

    Send us a message! Flexible cancellation policies are no longer optional in today’s vacation rental market. Guests expect them, OTAs prioritize them, and competitors are already adapting. But for property managers, relaxed policies often feel like a direct threat to revenue and owner trust. In this episode, we talk with Sasha Lawler, CEO and Founder of Roam, about how her company is eliminating that trade-off. Roam’s embedded insurance model allows managers to offer flexible bookings that attract more guests while ensuring income is protected even if cancellations occur. Sasha shares her 15+ year journey in hospitality and vacation rental tech, the conversations with property managers that inspired Roam, and why now is the moment for the industry to catch up with hotels and airlines in offering flexibility. We discuss: 1️⃣ Why strict cancellation policies create tension between managers, owners, and guests 2️⃣ How Roam’s model differs from traditional travel insurance 3️⃣ The tech behind embedding refundable and non-refundable rate options into booking sites 4️⃣ Why smaller operators are leveraging Roam to stabilize revenue and win new owners 5️⃣ How turning cancellations into a strength can improve guest trust and long-term brand growth If cancellations have ever kept you up at night, this episode will show you how flexibility can protect (not jeopardize) your revenue. Connect with Sasha: LinkedIn: https://www.linkedin.com/in/sasha-lawler-a4b33677/ Website: https://goroam.io/  ✨ Exclusive Offer to Alex & Annie Listeners: Get free onboarding when you partner with Xplorie! Valid through November 30, 2025. 👉 https://hubs.ly/Q03B9lmX0  Free Market Assessment from Track (valued at $400) Get 3–5 actionable insights tailored to your business. Meet one-on-one with an expert to evaluate your market, identify opportunities, and build a winning strategy. 👉 https://calendly.com/dstephens-tnsinc Considering an exit strategy?  Discover how Nocturne Luxury Villas helps vacation rental founders protect their legacy while unlocking new opportunities. 👉 Contact anthonybarrera@nocturneluxuryvillas.com #vacationrentals #shorttermrentals #cancellationpolicy

    45 min
  2. How Xplorie Helps Elevate the Guest Experience Through Local Activities with Adrienne Clark & Caleb Yaryan

    3 SEP

    How Xplorie Helps Elevate the Guest Experience Through Local Activities with Adrienne Clark & Caleb Yaryan

    Send us a message! In this week’s episode, we’re joined by Adrienne Clark (President & COO) and Caleb Yaryan (Chief Product Officer) of Xplorie, a trusted partner for vacation rental operators looking to enhance guest satisfaction while gaining a competitive edge. For nearly 30 years, Xplorie has been connecting lodging providers with local attractions in more than 70 destinations across the U.S., creating seamless, curated activity experiences that guests actually value. But more than just a perks program, Xplorie is a strategic tool that helps property managers attract bookings, improve guest loyalty, and offer real hospitality that extends beyond the front door. Adrienne and Caleb share their personal paths into the industry, the philosophy behind Xplorie’s business model, and the behind-the-scenes work that goes into ensuring every activity meets their high standards of quality and service. We discuss: 1️⃣ How Xplorie supports PMs in creating meaningful guest experiences 2️⃣ Why activities are a powerful differentiator in a crowded market 3️⃣ Trends in traveler behavior post-COVID, from outdoor demand to last-minute bookings 4️⃣ How Xplorie helps guests and operators when things don’t go as planned 5️⃣ The importance of local partnerships and activity curation 6️⃣ Real-time integrations, guest support, and why call centers still matter 7️⃣ Why Xplorie limits the number of partners per market 8️⃣ What’s ahead for Xplorie as they approach their 30th anniversary Whether you're looking to stand out without lowering rates, boost shoulder season bookings, or create memories guests will talk about long after check-out, this conversation is packed with actionable insights you won’t want to miss. Connect with Adrienne: LinkedIn: https://www.linkedin.com/in/adrienneclark1322/ Connect with Caleb: LinkedIn: https://www.linkedin.com/in/caleb-yaryan-15447219/ Connect with Xplorie: Website: https://xplorie.com/ LinkedIn: https://www.linkedin.com/company/xplorie/ ✨ Exclusive Offer to Alex & Annie Listeners: Get free onboarding when you partner with Xplorie! Valid through November 30, 2025. 👉 https://hubs.ly/Q03B9lmX0 Free Market Assessment from Track (valued at $400) Get 3–5 actionable insights tailored to your business. Meet one-on-one with an expert to evaluate your market, identify opportunities, and build a winning strategy. 👉 https://calendly.com/dstephens-tnsinc Considering an exit strategy? Discover how Nocturne Luxury Villas helps vacation rental founders protect their legacy while unlocking new opportunities. 👉 Contact anthonybarrera@nocturneluxuryvillas.com #vacationrentals #shorttermrentals #guestexperience

    50 min
  3. 1st of the Month Bonus: Annie’s Big Leap, Plus Tyann’s 2026 World Cup STR Plan

    1 SEP

    1st of the Month Bonus: Annie’s Big Leap, Plus Tyann’s 2026 World Cup STR Plan

    Send us a message! In this special first-of-the-month bonus episode, Alex & Annie sit down with a longtime friend and industry leader Tyann Marcink Hammond to talk about a timely and much-needed initiative to support host education.  Tyann shares how she’s leading an effort to prepare short-term rental operators ahead of the 2026 FIFA World Cup, starting in Kansas City and expanding to other host cities across North America. Annie also shares a major personal announcement. After a successful career working with some of the biggest brands in vacation rentals, Annie is officially stepping into entrepreneurship with the launch of Annie & Co. Solutions. Key topics discussed: 1️⃣ Annie’s big news: launching Annie & Co. Solutions 2️⃣ How Annie made the decision to go independent 3️⃣ Tyann shares her “word of the year” and what it led to 4️⃣ How the World Cup Hosting Crash Course began 5️⃣ Preparing hosts to be good neighbors during major events 6️⃣ Why advocacy and education go hand in hand 7️⃣ Potential impact on local regulations and STR reputation 8️⃣ The vision for a more organized and professional STR industry From new ventures to community advocacy, this episode offers a thoughtful look at the opportunities and responsibilities that come with growing in the vacation rental industry. Connect with Annie & Co. Solutions: Website: https://anniecosolutions.com/ LinkedIn: https://www.linkedin.com/in/annie-holcombe-vrgal/ Connect with Tyann: LinkedIn: https://www.linkedin.com/in/tyannmarcink/ ✨ Exclusive Offer to Alex & Annie Listeners: Get a free market assessment from Track with 3 to 5 actionable insights tailored to your business. (valued at $400) You will meet one-on-one with an expert to help evaluate your market, identify opportunities, and build a strategy to help you stand out. 👉 https://calendly.com/dstephens-tnsinc Get a free Growth Hack Review and P&L Evaluation when you mention “Alex & Annie” during your discovery call with the Grand Welcome team: 👉 https://calendly.com/michelle-marquis-grandwelcome/30min #vacationrentals #shorttermrentals #worldcup

    45 min
  4. The Impact of Airbnb Policy Changes, with Dennis Schaal of Skift

    27 AGO

    The Impact of Airbnb Policy Changes, with Dennis Schaal of Skift

    Send us a message! Airbnb’s evolving policies have become one of the most pressing conversations in vacation rentals today - sparking questions, frustrations, and new realities for property managers across the industry. In this episode, Alex & Annie welcome Dennis Schaal, Founding Editor at Skift, to discuss what these changes mean for property managers and the broader short-term rental ecosystem. With more than 25 years of experience covering online travel, Dennis brings a sharp journalistic lens to the strategies shaping hospitality and why Airbnb’s moves demand close attention. Together with Alex & Annie, the conversation explores: ✅ What are the changes in Airbnb’s terms and conditions ✅ Why Airbnb made this move now ✅ How property managers could be affected ✅ What it signals about Airbnb’s relationship with hosts and guests ✅ Broader implications for OTAs, regulation, and tech trends in the STR space This is a must-listen for property managers looking to stay ahead of the curve and understand how policy shifts at the top can reshape daily operations on the ground. Connect with Dennis: LinkedIn: https://www.linkedin.com/in/dschaal/ ✨ Exclusive Offer to Alex & Annie Listeners: Get a free market assessment from Track with 3 to 5 actionable insights tailored to your business. (valued at $400) You will meet one-on-one with an expert to help evaluate your market, identify opportunities, and build a strategy to help you stand out. 👉 https://calendly.com/dstephens-tnsinc Get a free Growth Hack Review and P&L Evaluation when you mention “Alex & Annie” during your discovery call with the Grand Welcome team: 👉 https://calendly.com/michelle-marquis-grandwelcome/30min #vacationrentals #shorttermrentals #airbnb

    46 min
  5. The Bossy Girl’s Guide to Thriving Through Self-Doubt with Michelle Marquis

    20 AGO

    The Bossy Girl’s Guide to Thriving Through Self-Doubt with Michelle Marquis

    Send us a message! What if imposter syndrome wasn’t a weakness, but a sign you’re growing? In this episode, Alex and Annie are joined by Michelle Marquis, founder of The Marquis Effect and now author of The Bossy Girl’s Guide to Leadership, which has just been released. Written for women navigating leadership and self-doubt, the book is part memoir, part guidebook, and 100% Michelle’s authentic voice. Michelle reveals the mindset shifts that shaped her journey, including: Earn It While You Learn It – why progress comes from figuring it out as you go.The Support Squad Effect – how to build your personal “board of directors.”Blended Life vs. Balanced Life – a more realistic approach to work and family.Agile Leadership – evolving your leadership style through constant learning.She also opens up about moments of rejection, how she reframed imposter syndrome into fuel, and why thriving as a leader often means being willing to feel uncomfortable. If you’ve ever struggled with self-doubt or questioned whether you’re “enough,” Michelle’s story will encourage you to see those feelings as proof that you’re moving in the right direction. Connect with Michelle: LinkedIn: https://www.linkedin.com/in/michellemarquis/  The Bossy Girl’s Guide to Leadership: https://www.amazon.com/dp/1968250506  ✨ Exclusive Offer to Alex & Annie Listeners: Get a free market assessment from Track with 3 to 5 actionable insights tailored to your business. (valued at $400) You will meet one-on-one with an expert to help evaluate your market, identify opportunities, and build a strategy to help you stand out. 👉 https://calendly.com/dstephens-tnsinc Get a free Growth Hack Review and P&L Evaluation when you mention “Alex & Annie” during your discovery call with the Grand Welcome team: 👉 https://calendly.com/michelle-marquis-grandwelcome/30min #vacationrentals #shorttermrentals #impostersyndrome

    55 min
  6. In Deep Shift: Navigating Change, Loss, and Business Growth with Valerie Gangas

    14 AGO

    In Deep Shift: Navigating Change, Loss, and Business Growth with Valerie Gangas

    Send us a message! This week, Alex & Annie sit down with Valerie Gangas, Founder & CEO of Juniper Holiday + Homes, for a conversation that blends business, design, and deep personal transformation. Valerie shares how Juniper began with a personal real estate portfolio and evolved into a thriving multi-market vacation rental management company operating in Michigan, Wisconsin, Florida, and Utah. From navigating the early days of property management without industry experience to creating beautifully designed homes that guests love, she reflects on the mindset and adaptability that fueled her growth. But Valerie’s story goes beyond entrepreneurship. Drawing from her background in hospitality, real estate development, and her work with the David Lynch Foundation and Oprah Winfrey Studios, she opens up about her journey through profound personal loss  and how it inspired her two books, Enlightenment Is Sexy and In Deep Shift. In this episode, you’ll hear: How a pandemic pivot sparked the birth of Juniper Holiday + HomesWhy design and hospitality go hand in hand in creating guest loyaltyThe life lessons behind Valerie’s books, and the courage to live with vulnerabilityHow to notice and trust the “signs” that guide you toward the right opportunitiesWhy detachment from outcomes can lead to more meaningful successWhether you’re an entrepreneur, a creative, or someone navigating your own turning point, Valerie’s story is a reminder that the paths we never planned often lead us to our most fulfilling chapters. Connect with Valerie: LinkedIn: https://www.linkedin.com/in/valerie-gangas/  Website: https://www.juniperholidayandhome.com/  ✨ Exclusive Offer to Alex & Annie Listeners: Get a free market assessment from Track with 3 to 5 actionable insights tailored to your business. (valued at $400) You will meet one-on-one with an expert to help evaluate your market, identify opportunities, and build a strategy to help you stand out. 👉 https://calendly.com/dstephens-tnsinc Get a free Growth Hack Review and P&L Evaluation when you mention “Alex & Annie” during your discovery call with the Grand Welcome team: 👉 https://calendly.com/michelle-marquis-grandwelcome/30min #vacationrentals #shorttermrentals #strinnovation

    34 min
  7. The Cost of Progress in Vacation Rentals with John Suzuki

    6 AGO

    The Cost of Progress in Vacation Rentals with John Suzuki

    Send us a message! What did it take to bring vacation rentals into the mainstream and what did we lose along the way? In this episode of Alex & Annie: The Real Women of Vacation Rentals, we’re joined by industry veteran and Finding Better podcast host John Suzuki, who reflects on the emotional and operational toll of the tech transformation that reshaped short-term rentals over the last two decades. From the early days of fax machines and yellow page listings to the rise of e-commerce and AI, John helped lead the charge at Expedia Group during one of the most turbulent and defining chapters of the industry. But behind the progress came growing pains, confusion, fear, and a communication breakdown that left many property managers feeling left behind. We dive into: 1️⃣ The emotional toll of industry-wide disruption 2️⃣ Why innovation without empathy nearly broke trust 3️⃣ The importance of clear communication during periods of change 4️⃣ How AI could finally simplify operations (if we let it) 5️⃣ Why “scrappiness” is the most important skill to build now 6️⃣ The rise of Finding Better and John’s mission to bring heart back to business If you’ve ever felt overwhelmed by how fast things are moving or nostalgic for the days when hospitality was more human, this episode is for you. ✨ Exclusive Offer to Alex & Annie Listeners: Get a free market assessment from Track with 3 to 5 actionable insights tailored to your business. (valued at $400) You will meet one-on-one with an expert to help evaluate your market, identify opportunities, and build a strategy to help you stand out. 👉 https://calendly.com/dstephens-tnsinc Get a free Growth Hack Review and P&L Evaluation when you mention “Alex & Annie” during your discovery call with the Grand Welcome team: 👉 https://calendly.com/michelle-marquis-grandwelcome/30min #vacationrentals #shorttermrentals #strinnovation

    43 min
  8. From Hunches to Hard Data: Why Asset Intelligence Matters When Buying STRs, with Paul Kromidas

    30 JUL

    From Hunches to Hard Data: Why Asset Intelligence Matters When Buying STRs, with Paul Kromidas

    Send us a message! In this episode of Alex & Annie: The Real Women of Vacation Rentals, we sit down with Paul Kromidas, Founder & CEO of Summer, to talk about the growing need for asset intelligence in short-term rental investing, and why gut feel is no longer enough when deciding which properties to buy. Paul shares his journey from building products at Airbnb to launching Summer, a powerful underwriting and asset management platform designed specifically for STR operators. Originally built as an internal tool while running his own rental portfolio, Summer is now helping operators and investors across the U.S. evaluate, acquire, and manage properties with more confidence and accuracy. Key Topics Discussed: 1️⃣ Why post-COVID performance data is misleading and how to normalize it 2️⃣ The difference between pricing tools and true asset intelligence 3️⃣ How Summer helps operators know if a property will perform before they buy it 4️⃣ What investors, lenders, and operators are really looking for in STR data 5️⃣ Lessons from Paul’s time at Airbnb, including what makes a brand resilient If you’re buying or managing STR properties without a reliable way to underwrite or track performance, this episode is a must-listen. Connect with Paul: LinkedIn: https://www.linkedin.com/in/paul-kromidas-a8343519/ Website: https://summeros.com/ ✨ Exclusive Offer to Alex & Annie Listeners: Get a free market assessment from Track with 3 to 5 actionable insights tailored to your business. (valued at $400) You will meet one-on-one with an expert to help evaluate your market, identify opportunities, and build a strategy to help you stand out. 👉 https://calendly.com/dstephens-tnsinc Go live with Homes & Villas by Marriott Bonvoy by August 4, 2025, and receive Marriott Bonvoy Platinum Status for one year, 36000 bonus points, and a marketing feature on a Homes & Villas marketing channel after you launch: 👉 https://partners.homes-and-villas.marriott.com/s/event-property-managers-contact-us?ev=AApod25 Get a free Growth Hack Review and P&L Evaluation when you mention “Alex & Annie” during your discovery call with the Grand Welcome team: 👉 https://calendly.com/michelle-marquis-grandwelcome/30min #vacationrentals #shorttermrentals #assetintelligence

    43 min
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With more than 35 years of combined experience in vacation rentals, Alex Husner and Annie Holcombe have teamed up to connect the dots between inspiration and opportunity, seeking to find the one story, idea, strategy or decision that led to their guests big A-HA moment. Join them, as they highlight the REAL stories behind the people and brands that have built vacation rentals into the 100 BILLION dollar industry it is today.

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