Pest in Class: Expert Voices in Pest Management

FieldRoutes
Pest in Class: Expert Voices in Pest Management

The Pest In Class podcast from FieldRoutes is your destination for hearing insight, inspiration, and stories from fellow pest control industry leaders and entrepreneurs. Pest In Class host Amanda Salvatore will interview a new leader each episode as FieldRoutes celebrates the success of its customers while delivering software solutions to help them along their growth journey.  Hosted by Ausha. See ausha.co/privacy-policy for more information.

  1. 6 DAYS AGO

    The 2024 State of the Pest Industry Report

    The 2024 State of the Pest Industry Report is here — and it’s packed with insights to help pest control business owners strategize for growth. Anders Fredericksen, Senior Product Marketing Manager at FieldRoutes, joins us to break down the key findings, from revenue growth strategies and marketing automation investments to technology adoption challenges. We dive into how companies are optimizing cash flow, balancing headcount with automation, and navigating barriers to software adoption. Plus, Anders highlights emerging trends like AI, property intelligence, and the growing demand for end-to-end management platforms. Discover how the pest control industry is planning for a more efficient, customer-focused, and tech-driven future. Join us as we discuss: [3:44] General highlights from the 2024 State of the Pest Industry Report   [9:49] Marketing automation, AI tools, and other tech trends [21:07] Top goals, priorities, and concerns heading into 2025 [29:56] The biggest surprise takeaways from the annual report Check out these resources we mentioned during the podcast: 2024 State of the Pest Industry Report Thrive Analytics State of the Pest Control Industry Heading into 2025 Webinar with Anders Fredericksen and Eddie Wooten You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    28 min

  2. JAN 7

    Active Listening and the Apprenticeship Advantage in Pest Control

    In this episode, we sit down with Zach Boardman, Director of Technical Operations at HomeShield Pest Control in Orange County, California. Zach talks about the art of active listening and why understanding the customer’s perspective is key to exceptional service. He also reveals how FieldRoutes reporting tools have become a game-changer in streamlining business operations and driving growth. Zach also takes us behind the scenes of HomeShield's innovative apprenticeship program, sharing how it’s shaping the next generation of pest control professionals.  Join us as we discuss:  [9:41] Why the customer’s experience is always right [11:39] HomeShield's apprenticeship program [17:26] The impact of FieldRoutes on customer relationships You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    26 min

  3. 12/17/2024

    Giving Back: Human-Centric Stories from the Pest Control Field

    In this special holiday episode of Pest in Class, host Amanda Salvatore highlights extraordinary acts of compassion and community support within the pest management industry. Discover how Suzy Rayner of Valkyrie Pest Solutions transforms customer experiences with her trauma-informed care approach, reshaping treatment processes with empathy.  Hear about Eric and Kurt Scherzinger’s inspiring efforts at Scherzinger Pest Control to foster employee well-being and adapt company culture during the challenges of COVID-19.  Finally, learn about the impactful work of Ryan and Noel Goins of Get Goins Pest Control in providing crucial aid to families facing severe infestations. These powerful stories underline the profound role of empathy, community outreach, and creative solutions in elevating pest control beyond its traditional scope. Join us as we discuss:  [00:52] A trauma-informed approach to customer service [8:32] Shouting your employee appreciation from the rooftops [16:34] Helping struggling families with their pest control needs Check out these resources we mentioned during the podcast: The Keep It Goins Foundation You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    26 min

  4. 12/10/2024

    Get Them Home Faster: Leading Efficiency in a Family-First Culture

    Ashley Morrison, President at City Wide Exterminating Inc. in Charlotte, NC, is a proud champion of her family business’ family-first culture.By implementing new routing efficiencies and other leadership lessons, she’s helping ensure that her frontline staff can get home sooner and spend time with their loved ones.Tune in to hear how Ashley is leaning on FieldRoutes and her industry contacts to empower her team and support a healthy work-life balance in their organization. Join us as we discuss: [9:17] Setting healthy boundaries in a family-run business [16:57] Transitioning from index cards to a company-wide CRM [20:37] The importance of efficiencies in a family-first culture Check out these resources we mentioned during the podcast: National Pest Management Association (NPMA) Executive Leadership Program You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    29 min

  5. 12/03/2024

    Give Them a Voice: The Role of a CXO in Customer Retention

    Aaron Curtis, CXO of Alta Pest Control, has helped propel the company to remarkable growth by centering on customer experience (CX) and fostering a strong, unified company culture.   Aaron discusses Alta’s mission to create a “better experience by becoming better people” and explains how customer retention is directly influenced by employee engagement.  Whether you're looking to improve customer service or inspire company-wide accountability, Aaron shares actionable steps to make CX a driving force in your business. Join us as we discuss: [8:00] Creating value by elevating the customer experience [15:08] Why customer satisfaction is everyone’s job [20:53] The symbiotic relationship between customer and employee retention [31:21] Relieving customer friction through notification updates Check out these resources we mentioned during the podcast: Top 6 Automation Hacks to Get Your Time Back You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    35 min

  6. 11/26/2024

    Personalized Pest Control: Merging Tech With the Human Connection

    In this episode, we chat with Daniel Shropshire, Director of Operations at Official Pest Prevention. We explore how technology is driving innovation, from FieldRoutes' automation solutions to the use of SMART technology in schools, and how these advancements are reshaping the way pest control companies operate. Daniel shares valuable insights on maintaining a personal, small-business feel while scaling operations, the advantages of bundling services, and the power of transparency and honesty in building lasting customer relationships. Join us as we discuss:  [15:22] Maintaining a small business feel during expansion [22:12] Automation and the human touch in customer service [32:03] Implementing SMART technology in schools [37:01] Advice for leadership during organizational change Check out these resources we mentioned during the podcast: SMART - Digital Pest Control You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    31 min

  7. 11/19/2024

    Lead with Trust: The Keys to Team Success Post-Acquisition

    In this episode, Ryan Miklus, General Manager of Budget Brothers Termite and Pest in Phoenix, Arizona, opens up about his baseball-inspired leadership style and the vital role of a thriving work environment in a family business. Ryan takes us on his unexpected journey into the world of pest control, revealing the pivotal moment when his father chose to sell the family business to a local permanent capital firm — passing on private equity for a more values-driven path. Ryan delivers powerful insights on how he fosters success within his team, emphasizing the unstoppable force of teamwork. This episode is packed with inspiration and leadership wisdom you won’t want to miss. Join us as we discuss:  [07:44] Weighing a post-high school career versus college [17:39] A team leadership philosophy and key success factors [21:17] How to create wins for employees and customers You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    25 min

  8. 11/12/2024

    Pest-Free Parenting: Entrepreneurship and the Work-Family Balance

    In this episode, we sit down with Rachel Mendez, the fascinating owner and operator of Last Call Pest Control in Ontario, Canada. Rachel shares how her distinctive journey shaped her compassionate approach to pest management. We also dive into how her bold personal aesthetic infuses her business branding, making her business as unique as she is. As a new mother, Rachel opens up about the delicate balancing act between parenting and entrepreneurship, the power of community support, and her inspiring mission to uplift other women in the industry. Join us as we discuss:  [09:23] A compassionate pest control approach [20:45] Rachel’s unique branding success [37:32] How to delegate and build trust in your team [45:52] Advice for new business owners You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    37 min
See All (53)

5
out of 5
69 Ratings

About

The Pest In Class podcast from FieldRoutes is your destination for hearing insight, inspiration, and stories from fellow pest control industry leaders and entrepreneurs. Pest In Class host Amanda Salvatore will interview a new leader each episode as FieldRoutes celebrates the success of its customers while delivering software solutions to help them along their growth journey.  Hosted by Ausha. See ausha.co/privacy-policy for more information.

Information

You Might Also Like

To listen to explicit episodes, sign in.

Stay up to date with this show

Sign in or sign up to follow shows, save episodes, and get the latest updates.
Select a country or region

Africa, Middle East, and India

Asia Pacific

Europe

Latin America and the Caribbean

The United States and Canada