Pest in Class: Expert Voices in Pest Management

FieldRoutes
  • 5.0 (69)
  • TECHNOLOGY
  • UPDATED BIWEEKLY
Pest in Class: Expert Voices in Pest Management

The Pest In Class podcast from FieldRoutes is your destination for hearing insight, inspiration, and stories from fellow pest control industry leaders and entrepreneurs. Pest In Class host Amanda Salvatore will interview a new leader each episode as FieldRoutes celebrates the success of its customers while delivering software solutions to help them along their growth journey.  Hosted by Ausha. See ausha.co/privacy-policy for more information.

  1. 2 DAYS AGO

    Lead with Trust: The Keys to Team Success Post-Acquisition

    In this episode, Ryan Miklus, General Manager of Budget Brothers Termite and Pest in Phoenix, Arizona, opens up about his baseball-inspired leadership style and the vital role of a thriving work environment in a family business. Ryan takes us on his unexpected journey into the world of pest control, revealing the pivotal moment when his father chose to sell the family business to a local permanent capital firm — passing on private equity for a more values-driven path. Ryan delivers powerful insights on how he fosters success within his team, emphasizing the unstoppable force of teamwork. This episode is packed with inspiration and leadership wisdom you won’t want to miss. Join us as we discuss:  [07:44] Weighing a post-high school career versus college [17:39] A team leadership philosophy and key success factors [21:17] How to create wins for employees and customers You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    25 min

  2. NOV 12

    Pest-Free Parenting: Entrepreneurship and the Work-Family Balance

    In this episode, we sit down with Rachel Mendez, the fascinating owner and operator of Last Call Pest Control in Ontario, Canada. Rachel shares how her distinctive journey shaped her compassionate approach to pest management. We also dive into how her bold personal aesthetic infuses her business branding, making her business as unique as she is. As a new mother, Rachel opens up about the delicate balancing act between parenting and entrepreneurship, the power of community support, and her inspiring mission to uplift other women in the industry. Join us as we discuss:  [09:23] A compassionate pest control approach [20:45] Rachel’s unique branding success [37:32] How to delegate and build trust in your team [45:52] Advice for new business owners You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    37 min

  3. NOV 5

    ServiceTitan Network Takeover -- Toolbox for the Trades -- Happy Calls: Let Your Customers Hear Your Smile

    Did you know the ServiceTitan Podcast network has other shows that can really help you not only grow your business but learn more about and use ServiceTitan even better?We've come out with additional shows to help folks all over your organization get the most out of your time working with us and our platforms. Today we have a guest episode from our sister show "Toolbox for the Trades", with a great concept to help keep your customers in your circle and coach your techs on the little things that matter most. Originally Aired 8/20/2024 ServiceTitan is a powerful tool, but just like any major piece of equipment in your shop, you have to know how to use it to get the most out of it. Customer satisfaction is typically a top priority for inbound service calls, but what about after the technician has left the premises? Chelle Allen, the owner of iconnectu, joins us to discuss the concept of “happy calls” — customer experience follow-ups made after a service is performed. Chelle explains how these calls not only offer gratitude but also collect valuable feedback to improve services.  Tune in to hear how happy calls help identify minor issues like technician behavior, create opportunities for additional sales, and strengthen customer loyalty.  Join us as we discuss: [3:33] The importance of following up on the little things [10:50] Following miscommunication crumbs [19:17] Eliminating in-house bias by outsourcing calls [29:21] Using “happy calls” for cross-promotional sales Check out these resources we mentioned during the podcast: ServiceTitan Thank You Report Guide You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    45 min

  4. OCT 29

    Innovative Incentive Strategies for a High-Performance Culture

    In this episode, we discuss cutting-edge reward systems that can boost your employees’ performance.  Chris Anderson, co-founder and VP of Sales at Applause, and Kevin Burton, Business Development Representative Manager at Enzy, join us to discuss their approaches to employee engagement, incentivization, and gamification in the pest control industry.  Chris shares how Applause has turned technician incentives into a performance-boosting powerhouse. Meanwhile, Kevin reveals how Enzy’s fun and competitive gamification tools light a fire under employees, sparking friendly competition and keeping motivation high. Join us as we discuss:  [2:24] How Applause creates incentives for technicians, leading to better service  [6:34] A real-life Applause success story  [15:59] How Enzy gamifies the workplace and creates healthy competition Check out these resources we mentioned during the podcast: Applause Enzy You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    21 min

  5. OCT 22

    Creating Better Professional Proposals with Smarter Launch

    In this episode, we sit down with two key leaders from Smarter Launch — Cody Smith, Director of Operations, and Bryson McCutcheon, Director of Customer Success. Cody and Bryson share insights into how Smarter Launch’s innovative proposal software is designed to address common challenges in the pest control industry. They discuss the software’s standout features, its impact on streamlining business processes, and the importance of building a strong community within the field. Join us as we discuss: [06:19] The appeal of the pest control industry [12:51] How Smarter Launch can help your business [18:57] A mindset of continuous product improvement Check out these resources we mentioned during the podcast: Smarter Launch Field Routes You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    22 min

  6. OCT 15

    How Memberships and Associations Drive the Pest Control Industry

    Many professional associations across the country provide resources and opportunities for companies to network, connect, learn, and ultimately help each other scale their businesses. These groups have opened the doors for underrepresented groups to join the pest control industry and to pursue a professional career where they feel supported and included. These incredible changes motivated Allie Allen to join the National Pest Management Association, where she focuses on memberships and certifications. She joins us at our Ignite 2024 booth to share the story of her professional journey, her passion for memberships, and why she thinks more women should enter the pest control industry. Join us as we discuss: [3:39] How networking makes the industry better [05:54] Why association memberships are important [09:48] Why more women need to enter the pest control industry Check out these resources we mentioned during the podcast: National Pest Management Association Pest World ServicePro FieldRoutes You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    13 min

  7. OCT 8

    Optimizing Routes and Operations: Improve Efficiency in Your Business

    In this episode, we chat with Brianna Neerland, Operations Manager at Kwik Kill Pest Control in Wisconsin. Brianna shares her journey from biotechnology to pest control, along with her passion for making operations run smoothly. Brianna highlights the importance of efficient routing, automation, and clear communication with clients to keep a pest control business running strong. She also tells some great, relatable stories, including a memorable DIY pest control mishap. Join us as we discuss:  04:43 Pivoting from biotech to pest control 08:11 The importance of routing optimization for efficiency 15:19 DIY pest control horror stories You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    18 min

  8. OCT 1

    Attract, Hire, and Retain: Recruiting Generational Talent

    Ryan Englin truly understands how challenging it can be to recruit qualified people. He knows that if business owners want someone to look at them as their next potential employer, they need to make sure that the company appeals to them and meets them where they’re at. They also need to understand what resonates with the different generations out there in the market who are actively looking for a career and adjust their approach and messaging accordingly. As the CEO of Core Matters, Ryan and his team are on a mission to help companies in the trades hire the right talent faster and in a way that’s mutually beneficial. He stops by to share his experiences with us, discuss what business owners should be mindful of when recruiting, and talk about how to appeal to candidates from different generations. Join us as we discuss: [04:19] The different generations of talent and what resonates with them [12:35] How to appeal to the younger generation [21:11] The importance of being seen and heard within the company Check out these resources we mentioned during the podcast: Core Matters Titans of the Trades Podcast FieldRoutes You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.  Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    41 min
See All (47)

5
out of 5
69 Ratings

About

The Pest In Class podcast from FieldRoutes is your destination for hearing insight, inspiration, and stories from fellow pest control industry leaders and entrepreneurs. Pest In Class host Amanda Salvatore will interview a new leader each episode as FieldRoutes celebrates the success of its customers while delivering software solutions to help them along their growth journey.  Hosted by Ausha. See ausha.co/privacy-policy for more information.

Information

You Might Also Like

To listen to explicit episodes, sign in.

Stay up to date with this show

Sign in or sign up to follow shows, save episodes, and get the latest updates.
Select a country or region

Africa, Middle East, and India

Asia Pacific

Europe

Latin America and the Caribbean

The United States and Canada