6 min
Final call The talking tin with James Royal-Lawson
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- Technology
The experience of a delayed flight highlights the wider impact of poor service design.
With an air of authority and accuracy, the departure board said that the gate to for my flight would be shown at 19:27. Not 19:15, not soon, but nineteen twenty seven. "Relax" it said on the screen. "We've got this covered" the screen reassuringly implied.
Hosted on Acast. See acast.com/privacy for more information.
The experience of a delayed flight highlights the wider impact of poor service design.
With an air of authority and accuracy, the departure board said that the gate to for my flight would be shown at 19:27. Not 19:15, not soon, but nineteen twenty seven. "Relax" it said on the screen. "We've got this covered" the screen reassuringly implied.
Hosted on Acast. See acast.com/privacy for more information.
6 min