Five Arrows 008 - What is Managed Services‪?‬ Five Arrows Tech Podcast

John and Scott discuss what a Managed Services provider provides. 

Some take-a-ways:

75:1 Ratio for users to IT personnel

Part time help desk just doesn't work. No one who is good at they do is going to work part time in IT. 

What is included?


Anti-Virus
Patching software
Monitor event logs
Remote support
User remote desktop
License compliance
Hardware control - lock down USB, optical drives, etc.
Enforce encryption
Content filtering - by device, by role, application blocking, web filtering