Flip the Switch by EngageMint EngageMint

Augmented reality and virtual reality are transforming both the in-venue and at-home viewing experience. To understand how to incorporate these emerging technologies, we sat down with Steven King, founder and Chief Innovation Officer of University of North Carolina’s Blue Sky Innovation lab.  King’s work is rooted in human-centered design and this episode hits on some of the latest projects coming out of the lab and how to effectively use human-centered design for brainstorming and change management. 
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2:42    “Time Space” Storytelling at The Washington Post
4:32     Human-Centered Design Methodology
10:54   Testing Before Investing 
12:25   Change Has to Be Exponentially Better
17:40   Bridging In-Venue and At-Home Viewing
21:36   HoloLens Headsets
25:35   The NBA is Missing the Mark on VR Viewing
30:37   Change Management and Defining Success
35:53   Leadership’s Impact on Creativity
42:14   Key Organizational Players in Driving Change
46:53   Misconceptions 
48:13   Learning About New Trends

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For more information on topics covered in this episode, check out: 
UNC’s Blue Sky Innovation lab: Website | LinkedIn 
Connect with Steven on LinkedIn


Steven’s Go To Sources
Fortune Brainstorm Tech
Tech Crunch

On Steven’s bookshelf
The Ride of a Lifetime by Bob Iger
Shoe Dog by Phil Knight
Free to Focus by Michael Hyatt

It used to be fun to work in sports. But like so many other industries, responsibilities have increased, often demanding employees to achieve more with less. The result, according to Matt Huml, can be burnout, workaholism, disengagement, and resentment. In this episode, we dive deep into Matt's two most recent research projects: "The Effect of Remote Work on Family and Work Dynamics Within the Sport Industry;" and "From engaged worker to workaholic: a mediated model of athletic department employees". 
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2:43    Behind the Research
5:45    The Razor’s Edge Between Engaged Worker vs. Workaholic
9:02    What’s Wrong with a Team of Workaholics?
13:01  The Full Financial Impact of Turnover
20:03  Improving the Recruiting Pitch for Staff 
27:45  The Extreme Sacrifices
32:05  Evaluating Extreme Sacrifices on Your Team
41:09  The Radioactive Ring Around Coaches 
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For more info on topics referenced in this episode:


Read the Full Versions of Matt’s research - 
The Effect of Remote Work on Family and Work Dynamics in the Sports Industry
From engaged worker to workaholic: a mediated model of athletic department employees


Books highlighted - 
Deep Work: Rules for Focused Success in a Distracted World by Cal Newport


Hear more about the outcomes from our workshop with Penn State 
Episode 96: How to Curb the Great Resignation in Your Organization

After more than 220 undercover interviews with 12,000 employees, Clint Pulver is known as the leading authority on employee retention.  In this episode, David and Clint discuss the key attributes of mentor managing and the 5 Cs of leadership that result in employees saying, “I Love it Here.”
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2:24     The Undercover Millennial Program
5:49     Behind the Book “I Love It Here”
9:24     The 4 Types of Managers
17:36   Assessing Your Leadership - The 5 Cs
21:43   Leading Through Transitions - Status Interviews
25:43   Finding Purpose
27:56   Advocating vs. Developing
32:06   The Power of Purpose
34:46   Individual Needs vs. Organizational Needs
42:28   To Don’t Lists
44:23   Be A Mr. Jensen
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To connect with Clint Pulver, check out his website or follow him on social: 
ClintPulver.com | Twitter | LinkedIn | YouTube


Read Clint’s book I Love It Here 
For more leadership resources, check out Clint’s masterclass

In this episode, David Millay sits down with Vanessa Ward, Vice President of Event Service for the Phoenix Suns. Before joining the Suns, Vanessa spent time at Disney, launching the Guest Experience Center, and the Chicago Cubs, overseeing the Guest and Associate Experience.  Understanding that the employee experience directly impacts the guest experience, Vanessa shares tactics on communicating significant changes from event to event, making events unique for the staff and how to develop niche service programs.
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3:17    Takeaways and Key Learnings from Disney
6:09    The Service Recovery Toolkit
10:42  Building a New Service Recovery Toolkit 
13:25  Disney’s Guest Experience Center and Proactively Resolving Issues
20:17  Customer Satisfaction Surveys 
25:50  Newsletters and Themes to Drive the Seasonal Employee Experience

33:53  Making Events in a Series Unique
39:17  “Know Before You Go” Communications
43:12   Building a Niche Service Operation
49:15   Training Throughout the Season
52:21   Taking Risks
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Other podcasts referenced in this episode: 
Episode 35: Personalizing the Guest Experience w/ Brian Betts (Disney’s Guest Experience Center) 

Connect with Vanessa on LinkedIn or email

He’s considered a bit of a social media ‘OG’.  For seven years, Preston guided players on the PGA Tour to create their own brands and communities, an effort that grew the greater PGA audience from 20 million to 60 million followers in 5 years.  Now, as a co-founder of Golf Space Collective, Preston and his team guides golf properties on all things digital. 
This episode hits on why building a personal brand is important, the impact that personal brand has on team and league brands or any business and why human connection is critical to form a community over an audience.  
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2:50     A Social Media OG, @Preston
4:33     Launching Memphis Athletics accounts
6:56     Building a Following on the PGA Tour
9:31     The Incentive to Building Player Brands
13:09   Growing Players’ Social Media Game
16:16   Putting Emphasis on Human Connection and Personal Brands
21:28   Frameworks for Personal Branding - Just Get Started
29:07   Audience vs. Community and Creating Brand Advocates
35:05   Connecting with Younger Fan Bases
38:24   The Netflix Impact & ‘First Swing’
44:38   Showing Human Emotion and Personality

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For more information on the topics covered in this episode:
Netflix “First Swing” trailer
Justin Welsh’s LinkedIn course


Golf Space Collective 
GSC Instagram


To connect with Preston: 
Twitter | LinkedIn | Email 

In the second half of this two-part episode, we’re diving into why Disney uses portals, the principles of meta-modernism and why something is “cool” with Dr. Troy Campbell. Campbell is the Chief Scientist at On Your Feet and his research and career has centered around the intersection of scientific minds and artistic hearts and how to create and capture original and powerful ideas and make amazing things.  

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3:29    The Importance of “Portals”
11:19   The Science of “Cool”
18:12  How to Break the Norm
23:01  Meta-Modernism


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To learn more about Troy’s research on the intersection of Scientific Mind, Artistic Heart, check out:
Troy-Campbell.com


Start with Science - Netflix
Team Science: Building Better Science Activists with Insights from Disney, Marketing, and Psychological Research


Check out other topics referenced in this episode:
Metamodernist Manifesto by Luke Turner