Forum FOMO: Crack the Code: Boost Renter Sentiment and Drive Retention

This past Forum's panels were packed with insights from some of multifamily's brightest leaders who have started moving to the new operating model in order to create a better customer and team experience.

In this highlights reel podcast, you'll hear how the new operating model influences how the following leaders think about the customer experience. 

– Noah Echols, VP of Customer Experience, The RMR Group

– Susan Goff, VP of Property Marketing, Lantower Residential

– Brandon Gaeta, Director of Operations, Morgan Properties

– Laurel Zacher, VP of Marketing + Customer Engagement, Security Properties 

If you want a chance to learn directly from the leaders shaping the future of multifamily, join the registration waitlist. 

https://meet.funnelleasing.com/forum-2025

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