50 episodes

Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.

Frictionless Innkeeper Podcast Steve Short

    • Business
    • 4.0 • 2 Ratings

Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.

    050: Enhancing Direct and Online Bookings with Ben Ollic, Sr. Digital Marketing Specialist, and Kyle Collins, Sales Representative of Q4Launch

    050: Enhancing Direct and Online Bookings with Ben Ollic, Sr. Digital Marketing Specialist, and Kyle Collins, Sales Representative of Q4Launch

    Enhancing direct and online bookings is paramount for any hospitality provider. Success often comes down to taking advantage of modern, digital marketing strategies. 

    For nearly 14 years, Q4Launch has helped property owners leverage multiple channels for driving additional revenue. Service offerings include marketing strategy development, web design, content development, search engine optimization (SEO), social media, paid ads, email marketing, lead generation, and revenue management.

    We are very thankful to Ben Ollic and Kyle Collins for sharing their insights with us. You can learn more about Q4Launch at q4launch.com.
    Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

    • 44 min
    049: Accommodating Vegan Guests with Michele Salisbury, Owner & Chef of Salisbury House at Bethany Beach

    049: Accommodating Vegan Guests with Michele Salisbury, Owner & Chef of Salisbury House at Bethany Beach

    It is estimated that there are more than 10 million vegans in the United States. For Michele Salisbury, Owner & Chef of Salisbury House at Bethany Beach, this presents an opportunity for differentiation – as her property offers three-course gourmet vegan breakfasts for guests. Michele discusses her new vegan-only bed and breakfast, and how other lodging professionals can better accommodate their guests who are vegan.

    We are very thankful to Michele for sharing her insights with us. You can learn more about the Salisbury House at Bethany Beach at bethanybeachbb.com.
    Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit frictionlessguest.com.

    • 24 min
    048: Why the Guest Experience is Always Paramount, with Steve Short, Founder and CEO of the Frictionless Guest App

    048: Why the Guest Experience is Always Paramount, with Steve Short, Founder and CEO of the Frictionless Guest App

    In a very unusual twist in the Frictionless Innkeeper podcast series, this special episode flips things around where the spotlight is being shown on Steve Short, Founder and CEO of the Frictionless Guest App.
    Samantha Irwin, owner of Kaizen Business Coaching and Consulting, interviews Steve about the Frictionless Guest App origin story, Steve’s love for B&Bs and why the guest experience is always paramount.  
    We are very thankful to Samantha for hosting this podcast. You can learn more about Kaizen Business Coaching and Consulting at kaizen.zone, and the Frictionless Guest App at frictionlessguest.com.
    Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit frictionlessguest.com.

    • 48 min
    047: Why Outdoor Lighting is Important with Mike Glaeser, Field Support Consultant of Outdoor Lighting Perspectives

    047: Why Outdoor Lighting is Important with Mike Glaeser, Field Support Consultant of Outdoor Lighting Perspectives

    In the lodging arena, an often overlooked and important aspect to enhancing a property’s overall aesthetic is outdoor lighting. 
    Mike Glaeser, Field Support Consultant at Outdoor Lighting Perspectives, works with many properties to develop customized outdoor lighting solutions that can transform any location. Outdoor Lighting Perspectives is the number one low-voltage outdoor lighting provider in the United States. 
    We are very thankful to Mike for sharing his insights with us.  You can learn more about Outdoor Lighting Perspectives at outdoorlights.com.
    Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit frictionlessguest.com.

    • 29 min
    046: Challenging the Status Quo with Eben Viens, Owner of The B&B Team

    046: Challenging the Status Quo with Eben Viens, Owner of The B&B Team

    The B&B Team provides real estate brokerage and consulting services in the lodging arena, and has its finger on the pulse of where the industry is headed.
    Eben Viens, the Owner of The B&B Team, works with a wide range of property owners and prospective innkeepers, and sees many younger buyers entering the market. Taking a page from boutique hotels, these property owners are challenging the status quo by selling experiences and creating memories – all great ideas to implement at any property.
    We are very thankful to Eben for sharing his insights with us. You can learn more about The B&B Team at bbteam.com.
    Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit frictionlessguest.com.

    • 45 min
    045: Supporting the Entire Guest Journey with Christian Holmsen, CEO, and Jeff Hebrink, Customer Success Consultant, of rezStream

    045: Supporting the Entire Guest Journey with Christian Holmsen, CEO, and Jeff Hebrink, Customer Success Consultant, of rezStream

    Supporting the entire guest journey, rezStream offers a wide-range of critical operational and marketing tools for lodging providers – from reservation software to booking engines, websites, and digital marketing.
    The company partners with its lodging customers to develop customized plans, as well as offers à la carte solutions. rezStream’s property management software and marketing services position properties for long-term growth both in revenue and how they operate their business.
    We are very thankful to Christian Holmsen and Jeff Hebrink for sharing their insights with us. You can learn more about rezStream at rezstream.com.
    Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit frictionlessguest.com.

    • 33 min

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2 Ratings