From green eggs to SIAM-X: Service integration's new chapter (Ep. 45)

EX, XMO, XLA, XGB. Regular listeners of Digital Workplace Deep Dive likely recognize these acronyms as components of employee experience (and if not, check out the breakdown here). In this episode, we’ll add another – perhaps less familiar – acronym: SIAM-X, which discusses the intersection of service integration and management (SIAM) and experience management (X).

Join host Weston Morris for a conversation with Tom Reilly, partner at Beaconfield Partners, and Dr. Tony Parsons, former director of digital service management for Unisys within the Asia Pacific region. In addition to reviewing the latest digital workplace trends in Australia and New Zealand, they share how successful organizations can embrace an experience-centered approach to service integration and management to align with the modern workplace.

As enterprise technologies increase in complexity, so do the ways in which companies must manage them to realize value. Although many have adopted a multi-vendor environment, operating dozens of service-level agreements (SLAs) in silos can make it extremely difficult to gain an end-to-end view and holistically measure improvement.

Enter SIAM-X: the next evolution of the traditional SIAM framework with employee experience at the center. Listen now to learn how integrating SIAM-X into your digital workplace can drive business outcomes through enriched end-user experiences.

Editor’s note: While the podcast does not reference Dr. Seuss’ Green Eggs and Ham, we couldn’t resist the playful title.