From Training to Transformation: Making Learning Stick in Complex Systems

In this insightful episode of The Kirkpatrick Podcast, Vanessa sits down with Dr. Amy Heaton to explore the intersection of human-centered design and the Kirkpatrick Model. They dive into the complexities of creating sustainable change in organizations, tackling challenges like retaining institutional knowledge, supporting learners post-training, and building systems that drive transformation. Discover how empathetic design, stakeholder engagement, and effective evaluation can create environments where learning thrives and behaviors change. Dr. Heaton shares her experiences working with government agencies, nonprofits, and private sector clients to revolutionize learning and performance strategies. What You’ll Learn in This Episode:

• Why changing human systems is key to sustaining learning outcomes.
• The role of stakeholder engagement in driving organizational change.
• How human-centered design complements the Kirkpatrick Model.
• Strategies for creating systemic support for learners post-training.

Resources and Tools Mentioned:

• Human-Centered Design principles from Stanford’s d.school
• Empathetic interviewing and its impact on learning strategies
• The concept of "change leadership" vs. "change management"