22 episodes
Future of Customer Service Andrea Palten
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- Business
The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities.
The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers.
This podcast is brought to you by Inbenta.
https://www.inbenta.com
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How to create a great search experience
Today we speak with Chris Bechtel about the importance of search on ecommerce websites.
We covered:
Benefits of a quality search
How to implement a good site search
Which functionalities to look for in a site search
Learn more about Inbenta here:
https://www.inbenta.com/en/ -
How to start a customer service department
Director of Customer Service, Andru Castle, of The Tennis & Golf Company tells us how to get started building a new customer service department ... from the ground up!
More about Inbenta:
https://www.inbenta.com/en/ -
Own the financial aspect, not just the relational aspect
We interview Andreas Knoefel, the Founder and CEO of CS-tuners.
Andreas sees the customer support world through the lens of customer SUCCESS, which is a larger scope than customer service.
Learn more about Inbenta:
https://www.inbenta.com/en/ -
Top 5 Customer Experience Trends for 2021
2020 was a doozy and we learned a lot! In this podcast episode we will go over how you can improve your customer service in 2021.
We'll discuss:
- a remote customer service workforce
- improved interactions thanks to artificial intelligence
- omnichannel and seamless communication
- hyper-personalization
- increased focus on data security and privacy
To learn more about Inbenta, go to our website:
https://www.inbenta.com/ -
Lessons from a Customer Service Consultant
We interview author and customer service consultant, Charlotte Purvis.
Charlotte developed the Customer Communication Formula and now teaches it to corporations to improve their customer service. -
How to always deliver the major objectives
Today we talk with the Senior Director of the GSK Response Center, Joe Clancy.
Joe is a huge advocate of exceptional customer service and is constantly looking for ways to do more with less as we all know is the reality today.
Joe talks about how to deliver the major objectives -- always and first.