22 episodes

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities.

The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers.

This podcast is brought to you by Inbenta.
https://www.inbenta.com

Future of Customer Servic‪e‬ Andrea Palten

    • Business

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities.

The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers.

This podcast is brought to you by Inbenta.
https://www.inbenta.com

    How to create a great search experience

    How to create a great search experience

    Today we speak with Chris Bechtel about the importance of search on ecommerce websites. 

    We covered:

    Benefits of a quality search
    How to implement a good site search
    Which functionalities to look for in a site search




    Learn more about Inbenta here:

    https://www.inbenta.com/en/

    • 24 min
    How to start a customer service department

    How to start a customer service department

    Director of Customer Service, Andru Castle, of The Tennis & Golf Company tells us how to get started building a new customer service department ... from the ground up!




    More about Inbenta:

    https://www.inbenta.com/en/

    • 19 min
    Own the financial aspect, not just the relational aspect

    Own the financial aspect, not just the relational aspect

    We interview Andreas Knoefel, the Founder and CEO of CS-tuners.

    Andreas sees the customer support world through the lens of customer SUCCESS, which is a larger scope than customer service.




    Learn more about Inbenta:

    https://www.inbenta.com/en/

    • 27 min
    Top 5 Customer Experience Trends for 2021

    Top 5 Customer Experience Trends for 2021

    2020 was a doozy and we learned a lot! In this podcast episode we will go over how you can improve your customer service in 2021.

    We'll discuss:
    - a remote customer service workforce
    - improved interactions thanks to artificial intelligence
    - omnichannel and seamless communication
    - hyper-personalization
    - increased focus on data security and privacy




    To learn more about Inbenta, go to our website:

    https://www.inbenta.com/

    • 16 min
    Lessons from a Customer Service Consultant

    Lessons from a Customer Service Consultant

    We interview author and customer service consultant, Charlotte Purvis.

    Charlotte developed the Customer Communication Formula and now teaches it to corporations to improve their customer service.

    • 22 min
    How to always deliver the major objectives

    How to always deliver the major objectives

    Today we talk with the Senior Director of the GSK Response Center, Joe Clancy. 

    Joe is a huge advocate of exceptional customer service and is constantly looking for ways to do more with less as we all know is the reality today. 

    Joe talks about how to deliver the major objectives -- always and first.

    • 24 min

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