148 episodes
Get Out of Wrap - Contact Centre Chat Martin Teasdale
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- Business
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5.0 • 1 Rating
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There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.
Perhaps still an industry with a negative perception externally, the reality is very different & very positive.
This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.
I’ll be chatting to people who know their stuff and are doing great things.
This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
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#148 Phil & Chris of The Forum on data, targets and performance
#148 Phil & Chris of The Forum on data, targets and performance. Following on from last week's excellent episode this is another episode where you are going to learn something !
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#147 Danny Wareham on Culture & Bee's
Danny Wareham is an expert on culture and in this enlightening episode shares his mantra's and tips on installing a great culture in your organisation.
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#146 - Chris & Phil from The Forum on Resource Planning best practice
Chris Rainsforth and Phil Anderson of The Forum are experts on Resource Planning and bring that to bear in this illuminating episode !
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#145 Elli Barron & Russell Wilson of Sensee
Elli Barron & Russell Wilson of Sensee join me to talk all about running teams in a homeworking environment - Sensee are rightly regarded as our industries homeworking experts and Elli & Russell share just how they do it.
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#144 Dr.Phoebe Asquith of Sabio on wellbeing in Contact Centres
What a great guest Dr.Phoebe Asquith is ! A Doctor of Psychology Phoebe shares her knowledge and all the work she is doing in our industry on wellbeing, psychology and much more - a fascinating episode !
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#143 Erica Farmer of Quantum Rise chats about how her recent experience of delivering a TedX talk
Erica is awesome and has been on the podcast twice before - she is an expert on digital learning and in this episode she takes us through how she successfully applied and delivered a TedX talk. From the concept, the application , planning, rehearsals this is everything you need to know about how to get a TedX talk done. Not content with that Erica is also going to be a Linkedin Learner ! We chat about that and much more.
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Customer Reviews
Unexpectedly Brilliant
Martin Teasdale has created an brilliantly entertaining and informative show about an unexpected topic - contact centers. The diverse lineup of guests offers so much perspective on every facet of the business, from operations, technology, recruiting, etc. If you're even remotely associated with the contact center business, you should give this a listen!