Get Reworked

Siobhan Fagan
  • 5.0 (16)
  • MANAGEMENT

Forget the status quo — Get Reworked. Join the editors of Reworked, your guide to the r/evolution of work, as they interview business leaders transforming the way work gets done today. Have a question, comment, idea or guest suggestion? Drop us a line at editors@simplermedia.com.

  1. Anti-Fragile Companies Turn Stress Into Strength

    06/09/2025

    Anti-Fragile Companies Turn Stress Into Strength

    Innovation is a word that's often used but rarely understood. But research out of the Upwork Research Institute sheds light on what innovative companies have in common.    Upwork Research Institute's Kelly Monahan joins Get Reworked to discuss her research into how innovative companies approach hiring, AI use and distributed work as a cohesive business operating model — and why that helps them deliver change under tight budget restrictions. "The three things we all need in a job is we need autonomy, we need to feel like we're learning and mastering, and we also need to feel connected to community. And those three things I think are in really rare regard today for the ways we think about innovation. I would rather ask, well, do you have autonomy? Do you feel connected to your colleagues? Do you feel like you're contributing to something bigger than yourself than necessarily perks? Again, in a perfect world, you'd have both firing on all cylinders, but I think we overlook at the intrinsic side," said Kelly. Highlights of the conversation include: How workplace innovators maintain culture across a blended organization. Why Kelly doesn't see innovation and efficiency as being at odds. How self-determination theory applies to workplace motivation and satisfaction.

    24 min
  2. Rolling Out Dynamics Copilot in the Financial Industry

    04/15/2025

    Rolling Out Dynamics Copilot in the Financial Industry

    The more technology changes, the more things stay the same.   That's one takeaway from my conversation with Northern Trust Asset Servicing's Shaelyn Otikor-Miller. She joins Get Reworked to discuss the journey the company went on to launch Dynamics Copilot and how closely — as big a change AI may be — the rollout resembles previous technology launches. "It does make you question what's the next phase we're about to go through? What's the next corner we're painting ourselves into? What I'm noticing is that there's a lot of passion and concerns around AI and where all the technology is going. I think we just need to slow down the mindset a bit and realize it's just another phase. It's another part of the journey," said Shaelyn. Highlights of the conversation include: The hurdles Shaelyn's team tackled to prepare for the Dynamics Copilot rollout. How they handles the change management side of the rollout. An overview of how 25+ years of technological changes have changed the workplace — and what things stay the same.

    29 min
  3. Building a Knowledge Sharing Practice at HKS, Inc.

    03/03/2025

    Building a Knowledge Sharing Practice at HKS, Inc.

    Our online tools facilitate learning new practices and exchanging information at the same time they interrupt our focus and fracture our attention.   Finding that balance is a motivation for Laura Pike Seeley, knowledge program leader at global architecture firm HKS, Inc. She joins Get Reworked to discuss how the firm strikes that balance through a blend of knowledge sharing practices and approaches. "Digital workplace design is critical here, right? Most of us spend an enormous part of our day working within the digital workplace and the tools that it connects us to. So this environment can be full of flashing lights and distractions, or it can be an environment that guides you through the noise to find the connections and the ideas that matter most to you," said Laura. Highlights of the conversation include: How HKS Inc balances live knowledge sharing lessons and static knowledge hubs to account for employee needs. The differences between knowledge management practices in a consumer packaged goods firm vs. an architecture firm. How she finds the balance between information overload and open exploration and knowledge sharing.

    25 min
  4. An Inside Look at CVS Health's Experience Management Office

    11/05/2024

    An Inside Look at CVS Health's Experience Management Office

    For anyone who's ever had an application reboot in the middle of a meeting, who waited days before they received access to a business critical application, whose computer shuts down whenever they try to upload software — this episode is for you.   Frank McAloon, VP of digital workplace and security delivery at CVS Health joins Get Reworked to discuss the cross-departmental coalition he built to improve the digital employee experience for their 300,000 colleagues. By moving these IT tasks under a bigger umbrella of leaders, he's connecting IT efforts to business results and speeding time to resolution. "Overall, the success that we're trying to have with the XMO is to reduce stress on our colleagues, making them more productive, making sure they are more streamlined in what they're doing and ultimately helping our clients and customers across everyone that works with CVS. The happier our colleagues can be and the more efficient they can be, the better it is for everyone," said Frank. Highlights of the conversation include: How he and the XMO office approach prioritization in an organization with more than 300,000 employees. How CVS Health is using AI to identify potential problem areas for colleagues. Why Frank sees a future where IT help desks are no longer needed.

    22 min
  5. A Look Inside BlackRock's Award-Winning Digital HQ

    10/07/2024

    A Look Inside BlackRock's Award-Winning Digital HQ

    Seven years. That's how long BlackRock spent bringing its new global headquarters from vision to life.  In this episode of Get Reworked, Jen Schettino, head of digital workplace and control at BlackRock, shares the seven year journey the company undertook to reinvent not only its physical headquarters, but its digital. The team persevered through the pandemic and other setbacks to bring the headquarters to life in 2022 — which resulted in their recognition as a Reworked Impact Award winner for innovative use of workplace technology. "Change management was the key to our success and really helping people to understand before they ever stepped foot in that building what they were getting, I think really helped us in the weeks and months that followed. And that has been a huge lesson for us as we think about other technologies we roll out, as we tackle other moves like this," said Jen. Highlights of the conversation include: A discussion of the before and after of BlackRock's workplace. Why Jen credits change management for the success of the initiative. The employee response to the new face of BlackRock.

    22 min
  6. Why Design Thinking Matters

    09/03/2024

    Why Design Thinking Matters

    If someone asked you to define design thinking, would you be able to do it?  In this episode of Get Reworked, Andrew Lindsay, global head of enterprise design at KraftHeinz, discusses why that lack of a clear definition is in part why design thinking has been called into question and advocates for why it's more important than ever. "In the absence of a design practice and design strategist and user researchers, engineers and product teams and business stakeholders are the hippo — the highest paid person's opinion — who drive those types of decisions. And so having that third-party perspective, that nonpartisan view coming from the design team really helps the teams take a step back, lead with data and insights, and then make more informed decisions," Andrew said.  Highlights of the conversation include: What critics of design thinking got right and where they missed the mark.  Why Andrew views design thinking is one form of business development. What goes into choosing which problem to solve when with design thinking. Have a suggestion, comment or topic for a future episode? Drop us a line at editors@reworked.co.

    27 min
  7. The Scientific Case for More Compassionate Workplaces

    08/05/2024

    The Scientific Case for More Compassionate Workplaces

    Compassion isn't typically a focus of board-room discussions, but maybe it should be.  In this episode of Get Reworked, Dr. James Doty, neurosurgeon, author, founder of the Center of Compassion and Altruism Research at Stanford University and founder of Happi.ai joins me to discuss the research behind the creation of his mental health avatar and why companies should learn the science behind why compassion in the workplace pays off for everyone. Listen: Get Reworked Full Episode List "The reality is that there are many corporations which are functioning on an old paradigm, which is motivation through fear. And when that is the paradigm, it leads to several negative aspects. One is it decreases productivity, it decreases creativity, it increases healthcare costs, and it has a negative effect or increases, if you will, human resource costs. So if the corporate entity in and of itself is not a compassionate place, that will dramatically increase problems related to mental health issues," said Jim.  Highlights of the conversation include: Why an identified need for self-compassion in part drove the creation of Happi.ai, a mental health avatar. The scientific and financial argument for why compassion matters in the workplace. How technology can both help and harm our efforts to build connections in the world and the workplace. Have a suggestion, comment or topic for a future episode? Drop us a line at editors@reworked.co.

    31 min
  8. A Bird's Eye View Into the Relaunch of ComcastNow

    07/08/2024

    A Bird's Eye View Into the Relaunch of ComcastNow

    100,000 employees, 15 intranets and who knows how many individual department SharePoint sites. That's the challenge that Chris Harrer and his team at Comcast faced when tasked with bringing this fragmented digital ecosystem together into a seamless digital employee experience with the relaunch of the company's intranet, ComcastNow.  In this episode of Get Reworked, Chris, former AVP of digital internal communications at Comcast and IMPACT award winner gives us an inside look into how he and his team untangled the fragmented digital ecosystem that was ComcastNow, the company's intranet, to deliver an unified digital employee experience. "We did a lot of research. We did surveys, obviously, and we did many individual stakeholder sessions. I think we did 36 stakeholder sessions, and that went from everywhere from literally the CIO, the CHRO, all the way down to department heads. We did end users in general, all the way from the frontline all the way up. Everyone's a user in the end," said Chris.  Highlights of the conversation include: The unexpected challenges that came up during the project. The response to the relaunched ComcastNow. What Chris wishes he knew when he started that he knew when he ended. Have a suggestion, comment or topic for a future episode? Drop us a line at editors@reworked.co.

    12 min
See All (73)

5
out of 5
16 Ratings

About

Forget the status quo — Get Reworked. Join the editors of Reworked, your guide to the r/evolution of work, as they interview business leaders transforming the way work gets done today. Have a question, comment, idea or guest suggestion? Drop us a line at editors@simplermedia.com.

Information

  • Creator
    Siobhan Fagan
  • Years Active
    2020 - 2025
  • Episodes
    73
  • Rating
    Explicit
  • Show Website
    Get Reworked