[Greatest Hits] How Back-End Operations Automation Powers Front-End Consumer Experience with Shashank Shekhar, Founder and CEO of InstaMortgage

In this episode of The Support Automation Show, we are joined by Shashank Shekhar, Founder and CEO of InstaMortgage, one of the fastest-growing mortgage companies in America and the fastest-growing private company in Silicon Valley.

In September 2020, Shashank led his team to create Rachel, the world’s first digital human in the mortgage industry. Today, Shashank reveals the secret behind the company's success and the implication of automation and technology in the process.

Episode resources:

• Shashank Shekhar on LinkedIn
• Shashank Shekhar on Facebook
• Shashank Shekhar on Twitter
• Shashank Shekhar on Instagram
• Shashank Shekhar’s Books
• InstaMortgage Website
• Medium Website
• 5-Bullet Friday Newsletter
• Influence: The Psychology of Persuasion Book
• Thinking, Fast and Slow Book

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Previous guests include: Jason Yun of Relay, Julie Tuggle-Nguyen of Midwest BankCentre, Jennifer Chiang of Seso, Stacy Justino of Wistia, Jeffrey Breunsbach of Higher Logic, Jared Sklar of HOVER, Kristina Podnar of NativeTrust Consulting, Independent Consultant Rachel Jennings-Keane, Craig Soelberg of Chargebee

Check out our three most downloaded episodes:

• How Can Support Automation Help Build Trust Between Internal and External Customers with Jason Yun, Co-founder at Relay
• How to Engage with Communities and Your Team with Julie Tuggle-Nguyen, Executive Vice President Human Resources at Midwest BankCentre
• How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success