Growing Pains and SaaS Gains with Avi Freedman, CEO of Kentik

Dan Balcauski hosts Avi Freedman, Co-founder and CEO of Kentik, on SaaS Scaling Secrets. They discuss Kentik's evolution under Avi's leadership as a network intelligence platform, his extensive background in recurring revenue, and lessons learned from his entrepreneurial journey. Avi recounts his career from founding the first internet service provider in Philadelphia to serving at Akamai, shares his 'superhero transformation moment,' and delves into the challenges of leading Kentik. The conversation explores the nuances of product-market fit, the impact of early-stage funding, the importance of self-service customer onboarding, and the perpetual complexities of pricing and packaging in SaaS businesses.

00:58 Avi Freedman's Journey in SaaS
05:59 Challenges and Insights in Leading Kentik
08:01 Product Market Fit and Customer Engagement
13:19 Funding and Bootstrapping Experiences
21:12 Scaling Challenges in Sales
22:17 Customer Engagement Strategies
23:16 Product Investments and Improvements
26:16 Pricing and Packaging Insights
29:46 Balancing Technical Expertise and Leadership
34:19 Reflections on Leadership and Growth

Guest Links
avi@kentik.com
avi@avi.net
Avi on X/Twitter
Avi on LinkedIn
avi.net