Guest: Mark Watkins - The Intersection of Operations and Guest Experience

Today, we’re joined by Mark Watkins, founder of Operator Solutions Hub and a seasoned consultant with deep roots in hospitality and leadership. Mark has years of hands-on experience leading multi-unit Chick-fil-A operations, where he developed high-performing teams and optimized business operations. Now, he’s on a mission to help other operators streamline processes and elevate their guest experience. We’re excited to learn from Mark’s insights on leadership, operations, and how to drive meaningful change in hospitality.

With your host: Rich Drye, Partner at Bottle Bank: Learn more at: BottleBank.com

Show Notes:

Guest Contact: Mark Watkins: operatorsolutionshub.com