Hamburger Helper: B2B Marketing Lessons from the Watch the Stove Mixtape with HiBob CMO Sarah Reynolds

Marketing is a serious business. Even when it’s silly.

See, you still want your silly, funny content to be well planned, well-executed, and well distributed. 

In this episode, we’re talking about how to take your sillies seriously.

That’s one of the marketing lessons we’re taking from Hamburger Helper’s Watch the Stove Mixtape. 

With the help of our special guest, HiBob CMO Sarah Reynolds, we also talk about how to run little content experiments, listening to your customers, and doubling down on your big wins.

About our guest, Sarah Reynolds

Sarah Reynolds (they/them) is Chief Marketing Officer at HiBob. An openly non-binary executive, Sarah writes widely about diversity and inclusion, pay equity, the future of work, and the intersection of bias, ethics, and technology. They love spicy food, and can frequently be found in their garden tending to their many varieties of hot chili pepper plants.

What B2B Companies Can Learn From Hamburger Helper:

• Take your sillies seriously. If you’re going to make funny or silly content, it should still be well planned and executed. Otherwise it can come off as cringey and become something you’re not proud of. Ian says, “ [Hamburger Helper] did take the art part of [the mixtape] seriously. And that's when the music is actually good. If it was a stupid a** song that sounded bad, it would not have gone viral. It wouldn't have been popular.”
• Run little content experiments. Before you go through all the trouble of building out a campaign, tease the idea to your audience and see what catches. Ian says, “ I love the little cheap or free experiments that you can run by just throwing the tweet out there, putting it in an article, putting it in your newsletter, teasing something. So few people tease stuff because they're worried that if they don't do it, that somehow this is going to like disappoint some corporate overlords. But if you tease something and nobody ever asks you about it ever again, you probably shouldn't have made it in the first place. If you tease something and you don't do it and people ask you about it, then you have more reason to go make the thing.” Hamburger Helper’s mascot, Lefty, tweeted about dropping a mixtape and it was the tweet that got the most engagement. So when their marketing team was tasked with doing something unique and different, they knew it was time to make the mixtape.
• Listen to your customers. If you tease your content ideas and you get lots of engagement, make the content. Give the people what they want. Sarah says, “ The original idea for [the mixtape] was a tweet from multiple years before the mixtape dropped where Lefty made a joke about releasing a mixtape and suddenly it was their most liked tweet of all time. And then subsequently over the intervening years, would make occasional jokes about the mixtapes almost ready and like the customers, the fans are like, ‘Yes, do it. I dare you.’ And I mean at that point, you got years of data saying customers want this, right? Is it our core business? No, but let's see what happens if we give it to them.”
• If you have a big win, make a sequel. Or even a series. Like Hamburger Helper should have made a second or even third mixtape because this one did so well. Ian says, “ Once you have a hit, just keep winning.  It's so hard in the marketing world to ever give anybody something that they love. And once you do it, you just gotta keep going with it.  I think my biggest takeaway is once you find something good, build it into a series.”

Quotes

*"My first focus was inclusivity and accessibility. Let's make sure that the way that we represent ourselves is really holding true to our corporate values that focus on DEIB, that really speaks to every single person that we want to. Let's make sure that we look at things like color contrast. Let's make sure that we look at things like the typography that we're using and the brand styling that we're using, and we're making it so that it's accessible to all of the people that we want to reach, not just because my queer, disabled, non binary a** told you to do so, but because this is genuinely what we believe as a brand, and this is what we want to put out into the world, and this is what we want people to know about us, we want to lead in this space. So does that come with a very clear, direct ROI number? No, it doesn't. It comes with doing the right thing and being different and making sure that we're prioritizing the things that really matter to us and to our community and to our audience. We're being something for someone in a way that maybe not every brand in this space is thinking about.”

Time Stamps

[0:55] Meet Sarah Reynolds, CMO at HiBob

[1:16] The Origin of the 'Watch the Stove' Mixtape

[4:03] HiBob: Revolutionizing HR Tech

[5:44] Creating the ‘Watch the Stove’ Mixtape: From Idea to Execution

[11:12] The Impact and Legacy of 'Watch the Stove'

[33:00] Risks and Rewards in Marketing

[36:18] The Power of Listening to Customers

[43:31] Embracing Authenticity in Marketing

[45:28] Content That Provides Value

[49:43] Balancing Data and Vibes

[54:55] Final Thoughts and Plugs

Links

Connect with Sarah on LinkedIn

Learn more about HiBob

About Remarkable!

Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both nonfiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. 

In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Meredith Gooderham, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. 

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