41 episodes
Happy Client Show: Helping Agency Pros Deliver Delight Andrew Dymski and Ben Butler
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- Business
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5.0 • 3 Ratings
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A resource to help agency professionals deliver delight to their clients. Stories from the trenches for inbound, content, marketing, PR, and online marketing agencies.
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How to Start Documenting Your Agency Processes Without Feeling Overwhelmed
In this episode of the Happy Client Show, Ben and Andrew discuss how agencies can get started documenting their processes even when they feel they don't have enough time.
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41 - Stop Saying Yes to Bad Client Work
In this episode of the Happy Client Show, Andrew and Ben talk about the importance of saying "no" as an agency owner. At an agency, it feels we never have enough money coming in, or never enough business. So we do whatever we can to take on more work to get the money. We say "YES" to everything.This is a BAD habit that many new agency owners need to get out of. And FAST!
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040 - The Secret Power of Documenting Processes as You Go
In this episode of the Happy Client Show, Andrew and Ben dive into the benefits of documenting processes as you go.
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038 - How to Run the Best Discovery Meeting of Your Client's Life
In this episode, Ben and Andrew share tips you can implement to streamline your content collection process during the on-boarding phase to deliver life changing discovery meetings. Enjoy!
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037 - Deliver Better Agency Services by Gathering the Right Information in the Sales Process
The fastest way to happy clients is only on-boarding the clients that are a great fit for your agency. That all starts in the sales process! Members of the sales team are the gate keepers to the agency. In this video, Ben and Andrew discuss specific things agencies can address in their sales process to really set their client servicing team up for success.
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036 - What Your Agency Should Do After a Client Conflict
When the dust settles, it is time to take stock of what has happened. The time following a client conflict is the time to review what happened and make adjustments to your agency processes. These adjustments make sure the situation doesn't repeat itself.
Customer Reviews
Who doesn’t love happy clients?
Love the specificity of each episode as you guys tackle a common quest applicable to all agencies out there. They say happy wife happy life. Well clients are your work wives and the same can be said for them. Nice job Ben and Andrew!
Experienced marketers helping the community
This quote has stuck with me through my career: "Learning from your mistakes makes you smart. Learning from other people's mistakes makes you a genius.”
Andrew and Ben do a great job with the Happy Client Show of sharing their successes and failures to help other marketers take the good ideas and avoid the bad ones.
The shows are quick, helpful, and perfect for somebody who works at a marketing agency, especially if they interface with clients directly or have input on managing the client relationship.
Keep up the good work!
This show makes ME happy, too!
I’m an inbound agency guy and love this podcast. Helpful and informative tips and discussions about how to turn your clients into raving fans and advocates.