Healthcare Leadership Podcast presented by ReferralMD - is your go-to resource for increasing practice efficiency and revenue. Each episode we share tips, tricks, trends, and real stories from physicians and healthcare executives so you can hear what really works to grow your practice.
Press Ganey on New Healthcare Consumer Experience Trends
In this episode of the Healthcare Leadership Podcast, host Jennifer Thompson discusses the insights from the 2021 Consumer Experience Trends in Healthcare with Press Ganey’s Director of Channel Partnerships Matthew Davis, to determine the biggest shifts in patient habits that your practice needs to know – and how to improve their digital footprint accordingly.
Since 2019, Press Ganey has gathered patient surveys to produce an annual report of what is driving them to pick one provider over another. And the findings are clear: Without a positive, up-to-date, and lively online presence, healthcare practices are falling behind and losing patients to the competition.
Tune in to discover:
How the travel industry revolutionized consumer insights and data collection and the path for healthcare to follow suitThe methodology of the Press Ganey survey and its key findingsWhat percentage of patients refuse to see a provider with lower than a 4-star review averageHow the pandemic and changes in telemedicine affected how consumers interact with online channels Tips for healthcare providers to keep up with consumer expectations and improve access to information about their practice online
An Expert’s Guide to Price Transparency
Consumerism in healthcare is here to stay. One of the increasingly necessary methods for attracting patients who may be shopping around for a new provider is the incorporation of price transparency into the way your practice operates.
In this episode of the Healthcare Leadership Podcast, host Jennifer Thompson chats with Michael Havig M.D., orthopedic surgeon, managing partner at OrthoCollier, and founder of HealthMe, to discuss his expertise on transparent pricing and bundled healthcare.
Protecting Your Practice From Cybersecurity Threats
Many practice managers and physicians have so much going on in their day-to-day operations, IT and cybersecurity often becomes an afterthought, despite the healthcare industry being a particularly common target for complex and aggressive cyberattacks. Cybersecurity insurance can help protect healthcare practices without requiring constant attention and high costs from the practices themselves.
In this episode of the Healthcare Leadership Podcast, host Jennifer Thompson chats with Chris Burns, Managing Partner and Chief Experience Officer of Dedicated IT, an industry-leading managed service provider that understands the unique needs and threats that come with the healthcare IT landscape.
Private Equity and Your Practice: What You Need to Know
How do you know if a private equity sale or partnership is right for your practice?
In this episode of the Healthcare Leadership Podcast, host Jennifer Thompson sits down with Justin Hand, founder and managing director of Westcove Partners, a healthcare-focused investment bank based in California, to answer common questions about private equity and discuss the interests of independent practices considering the jump into a private equity partnership.
How to Use PR to Build Your Practice's Brand
Ever wondered how to raise your practice profile and build your brand through PR and media? In this week’s episode of the Healthcare Leadership Podcast, host Jennifer Thompson sits down with former reporter, news anchor, and long-time public relations professional Keith Landry to discuss how doctors and medical practices can leverage their expertise and take advantage of PR opportunities.
How to Cope With Staff Shortages
Recruiting and retaining the right talent at a medical practice has become a much greater challenge in recent years, especially due to the disruption of COVID-19 and the era of what has been called “The Great Resignation.”
How can healthcare leaders identify and onboard the employees who will fit in well with their teams, be passionate about the work, and commit to the practice for the long haul?
In this episode, host Jennifer Thompson discusses tools and tips related to taking care of employees with consultant and coach, Sondra Hoffman. With her 30 years of experience in both large and mid-size, private and private equity-backed practices, Sondra helps healthcare leaders develop strong collaborative teams to enhance the patient experience.
Surprisingly useful. I’ve already applied some of the advice to my practice.
I found this podcast while searching for ways to increase practice efficiency. I’m glad I found it.