41. Richa Batra on leading large teams, advocating for equity, confronting bias, being transparent, and modeling trust

In this week's episode, I had the absolute privilege of talking with Richa Batra, VP and General Manager of the Student Success organization at Anthology.

We talk about leading large teams, advocating for equity, confronting bias, being transparent, and modeling trust.

About Richa Batra

Richa Batra is the Vice President and General Manager of the Student Success organization at Anthology. Richa has held various roles within Student Success over the last 13 years and has 20 years’ experience in Workplace Development, Contact Center Operations, Client Experience and Education Technology. Richa oversees a team of over 1,000 front line contact center employees that double in size to support back to school with 8 million annual interactions supporting students.

Richa is passionate about the intersection of higher education, workforce development, employability and customer experience.  Richa learned the “Nordstrom way” in her first job focused on customer experience and has been a focus throughout her career managing clients, teams and contact center operations.

Richa is a first generation college student and is focused on her work to drive increased access and student retention to students from underserved populations.

She holds a BA from the University of Maryland College Park in Communications and an MBA from the George Washington University in International Business.

Contact Richa

LinkedIn: @richabatra