High Gear Podcast LIVE: Your New/Return Customer Ratios GREATLY Affect Your Marketing Spend!

In this episode, hosts Thomas Hays and Ryan Burton delve into the critical difference between new and return customer ratios and their implications for business success. They discuss the importance of understanding customer retention, the challenges many shop owners face in tracking these metrics, and the strategies that can be employed to enhance customer experience and satisfaction. The conversation emphasizes the need for businesses to create emotional connections with customers, maintain high service standards, and utilize effective marketing techniques to ensure customers return. The episode wraps up with actionable insights and a call to action for listeners to improve their customer retention strategies.