Hire The Smile: Making Mistakes Count

In this episode, Dr. Mike Pownall and Katie Ardeline discuss developing a workplace culture of candour and vulnerability, otherwise known as Psychological Safety. The focus of the discussion is how reducing the fear of making mistakes in a veterinary practice is the gateway to nurturing a practice culture that is a safe place for growth and development for all.

Articles Mentioned:

4 Steps to Boost Psychological Safety at Your Workplace

Celebrating Errors Creates Psychological Safety In The Workplace

Blame Culture Is Toxic. Here’s How to Stop It.