Hospitality Meets Conor O'Leary - Global Adventures and Ferret Frenzies

In this lively and insightful episode of "Hospitality Meets," I welcomed the ever-engaging Conor O'Leary, the Managing Director at the iconic Gleneagles Hotel. Buckle up for a mix of humour, wild anecdotes, and invaluable career lessons as Conor takes us on his remarkable journey through the world of hospitality!

Highlights from the Episode:

From Tokyo Dreams to Dubai Realities:

Conor shares his career trajectory, initially planning a move to Tokyo but ultimately finding himself in the bustling hospitality scene of Dubai. Three years at the Grand Hyatt offered immense growth and solidified his interest in international markets.

The Return to the UK:

Despite initial hesitations about returning home, the compelling vision of Gleneagles' new ownership lured Conor back to the UK in 2016. He discusses the thrilling transformation of Gleneagles from a golf hotel to a luxury lifestyle destination.

Crazy Ferret Fiascos:

Ever curious about how a stray ferret can upend an evening? Conor narrates his hilarious encounter with a ferret found at home, detailing the ensuing chaos with his dog, cat, and daughter's reactions. This amusing story alone is worth the listen!

Leadership and Cultural Adaptations:

Conor and Phil delve into the importance of adapting leadership styles to different cultural environments, contrasting Dubai’s top-down approach with London’s employee-centric style. Conor emphasises communication and flexibility as key leadership traits.

Early Career Missteps and Learnings:

From misadvising guests on wine to confronting a chef about his sauce, Conor's early days were filled with learning curves. His proactive approach to self-improvement, like buying culinary guides, highlights a thirst for knowledge that listeners will find inspiring.

Hospitality's Sliding Doors:

Conor reflects on pivotal career decisions, like working at the Royal Garden Hotel and later choosing between roles in Hong Kong and the Ritz in London. These “sliding door moments” shaped his path, offering listeners insights into the significance of career choices.

From Beefeaters to Banquets:

Stories from his early years, including working at a beefeater restaurant and managing bustling banqueting events, illustrate the wide array of experiences that have built Conor’s robust hospitality expertise.

Gleneagles’ Transformation:

Hear about the substantial investment and renovations at Gleneagles after its acquisition by a dedicated private family. The addition of 55+ activities and a shift towards a family-friendly luxury experience under Conor's leadership is nothing short of inspiring.

Join Phil and Conor for an episode that perfectly blends profound takeaways with humorous tales from the hospitality trenches. Whether you’re in the industry or simply enjoy a well-told story, this episode offers a delightful dose of both!

Tune in now and get ready for a fascinating ride!

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The Guest

Conor’s hospitality career began in London’s bustling bar and restaurant scene, which led to senior F&B and leadership roles in some of the UK and the Middle East’s finest five-star hotels.

Immediately prior to joining the team, he led the Hyatt group’s largest food and beverage operation in the world at the Grand Hyatt in Dubai.

A Master Innholder, a St Julian Scholar and an honorary member of the