How AI is Shaping the Next Generation of Telecom

In this episode of The Q&AI Podcast, Bob Friday sits down with Tim Fell, VP of Networking Technologies and Services at TELUS, to explore the transformative role of AI as the next evolution of automation in the telecommunications industry. Together, they delve into TELUS’ journey of integrating AI across its operations, the challenges of aligning data strategies, and the impact of AI on both internal efficiencies and customer experiences. From copilot tools for employees to machine learning applications in network optimization, discover how TELUS is leveraging AI to deliver better outcomes and redefine the future of connectivity.

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Key points covered:

AI in telecommunications: Elevates operations through data-driven insights, enhancing team efficiency

Customer and network optimization: AI for telecommunications serves as a strategic aid, mitigating network issues to deliver consistent service

Data-driven AI implementation: TELUS leverages network data for building scalable, reliable telecom AI solutions

Future of autonomous networks: AI in telco enables dynamic resource scaling for demand fluctuation, optimizing energy use 

Cultural integration of AI: TELUS embraces telecom AI, fostering innovation and creative problem-solving within its teams

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Find the transcript and show notes at:

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Where to find Tim Fell

LinkedIn - https://www.linkedin.com/in/tim-fell-872204a/

Where to find Bob Friday

LinkedIn - https://www.linkedin.com/in/bobfriday/ 

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We hope you enjoyed this episode!