13 min

How Customer Experience be a Moat for the Startups‪?‬ JasaRodio

    • Entrepreneurship

John D. Hanson


Director, Accelerated Revenue
CX & Winning Consultant

Sharing his valuable insights on:


What is Customer Experience (CX), and Why is it so Important?
Role of Customer Love/Obsession in Investors' Funding, and How can CX help?
How can CX help SaaS Startups Retain their Customers?
How Customer Experience be a Strongest Moat for the Startups?
Case Study of Zappos.com, how they engraved CX as its culture, to eventually get acquired for $1 Bn by Amazon!

John D. Hanson


Director, Accelerated Revenue
CX & Winning Consultant

Sharing his valuable insights on:


What is Customer Experience (CX), and Why is it so Important?
Role of Customer Love/Obsession in Investors' Funding, and How can CX help?
How can CX help SaaS Startups Retain their Customers?
How Customer Experience be a Strongest Moat for the Startups?
Case Study of Zappos.com, how they engraved CX as its culture, to eventually get acquired for $1 Bn by Amazon!

13 min