How Customer Experience be a Moat for the Startups?

John D. Hanson

• Director, Accelerated Revenue
• CX & Winning Consultant

Sharing his valuable insights on:

1. What is Customer Experience (CX), and Why is it so Important?
2. Role of Customer Love/Obsession in Investors' Funding, and How can CX help?
3. How can CX help SaaS Startups Retain their Customers?
4. How Customer Experience be a Strongest Moat for the Startups?
5. Case Study of Zappos.com, how they engraved CX as its culture, to eventually get acquired for $1 Bn by Amazon!