How Customer Success Can Create Better Alignment w/ Nick Mehta

In today's episode, I talk with Nick Mehta, CEO of Gainsight which is a customer success company that offers businesses everything they need to retain customers and drive company growth. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. In our conversation we discuss:

• Why sales is no longer a one-time activity
• The role customer success plays in accelerating growth
• Triggers that indicated that more attention needs to be paid to customer success in your organization
• How Marketing and customer success should work together to optimize results