Radically Personal
The world has changed. The way we as consumers communicate, transact, and how we expect to be treated by the companies we buy from; it's all changed. Which means it’s time to get Radically Personal with your customers. Radically Personal isn’t just a buzzword— it’s a customer service movement. It puts the customer at the heart of everything a company does. The result? A stronger connection with your customers, increased loyalty, and even branded tattoos! In each episode of Radically Personal, Gladly CEO, Joseph Ansanelli, connects with radically personal customer service leaders at the world’s most beloved brands. If you’re in the business of customers and curious to learn how these change agents built a Radically Personal service culture that drives their company’s growth, this podcast is for you.
Gladly is 5 Star
2022/12/07
Have enjoyed this and the lessons from each episode are foundational for any operator looking to connect in a deep and meaningful way with their customers.
Unmatched Insight
2020/02/20
Very insightful podcast if you’re looking for Executive insight into how great brands move to a customer-centric experience. Porsche, JetBlue- very excited for more!
Could not be more relevant
2020/02/19
"Every company needs to raise the bar on their customer service if they want to remain relevant” is the kind of thing you’ve heard so often that it probably comes across almost as a cliché. But which companies are actually doing something about it? And wouldn’t it be great to hear firsthand from them what they are doing and what the results are? Well, this is a podcast that is laser-focused on that topic. *Every* consumer brand should listen and pay attention, and even end consumers will be interested to hear about what their favorite companies are doing to make their lives easier and maintain and grow their loyalty over time.
Thought provoking!
2020/02/19
It makes sense that companies like Jet Blue have to make a conscious decision to be customer-focused. Fascinating to hear what's going on behind the scenes of an experience we all know so well.
关于
信息
- 创作者Gladly
- 活跃年份2020年 - 2024年
- 单集18
- 分级儿童适宜
- 版权© 343682
- 节目网站