How Marriott is Redefining Loyalty and Personalization with Chief Customer Officer, Peggy Roe

In this episode of The Speed of Culture, Matt Britton speaks with Peggy Roe, Executive Vice President and Chief Customer Officer at Marriott International. Peggy shares insights on the evolution of the hospitality industry, emphasizing the impact of customer loyalty and the role of first-party data in personalizing guest experiences.

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