How Partner Operations Drives the Partner Experience with Antonio Caridad

In this episode of Friends with Benefits, Jason and Sam sit down with Antonio Caridad, a true legend in the world of partner operations. Antonio shares how partner operations serve as the backbone of successful partnerships, driving both partner and customer experiences. From his innovative five-pillar framework to the role of partner ops in influencing customer journeys, Antonio offers practical advice and real-world insights. Discover why a strong partner experience isn’t just a luxury, it’s essential to scaling partnerships and achieving measurable results.

Antonio also shares his philosophy on problem-solving, the value of active listening, and his passion for building scalable frameworks for partner teams. Whether you’re new to partnerships or a seasoned leader, this episode is packed with actionable takeaways to elevate your strategy.