How To Build A Resilient Post-Purchase Tech Stack — Prashant Gupta | Why Loyalty Is Built After Checkout, What To Fix Right After An Order, Why Tracking Builds Trust, How AI Confirms Orders, Why Returns Drive Retention, How ClickPost Works (#427)

In this episode, we explore why the post-purchase journey is the key to customer loyalty and repeat sales. 

From proactive updates to AI-powered personalization and smarter returns, you’ll learn simple ways to boost retention and create a wow experience after checkout.

Prashant Gupta, Co-Founder and CTO of ClickPost, shares how brands can turn order tracking and delivery into a revenue driver. 

Topics discussed in this episode:  

• Why brands lose money by ignoring post-purchase. 
• How the journey after checkout drives loyalty. 
• What to do right after an order to reduce errors. 
• How proactive updates cut support tickets. 
• Why personalized tracking builds trust. 
• How AI voice agents confirm and inform customers. 
• What brands gain from ClickPost integrations. 
• How AI stays on-brand with tone and persona. 
• Why multilingual AI makes global growth easy. 
• How personalized returns boost retention. 
  
  

Links & Resources 

Website: https://www.clickpost.ai/en-us
Shopify App Store: https://apps.shopify.com/partners/clickpost
LinkedIn: https://www.linkedin.com/in/prashant-gupta-clickpost/

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