How to Elicit Requirements

Host, Susan Moore, welcomes the hosts of The JDE Connection podcast, Chandra Wobschall and Paul Houtkooper, to this first-ever cross over episode of Business Analysis live! You'll learn more about Chandra and Paul and their experiences with business analysis around the financial system they support, JD Edwards, an enterprise resource planning (ERP) solution owned by Oracle. 

In this episode we talk about gathering requirements and learn a bit about why IIBA uses the term "eliciting" when referring to these activities.  Chandra and Paul share their experiences and techniques, like using questions to uncover true goals and maintaining trust by creating safe spaces for collaboration.

We also talk about the role of emotional intelligence, active listening, and problem-solving in handling tough stakeholders and navigating critical business systems. This insightful exchange will leave you equipped with practical strategies and techniques for turning implicit needs into explicit requirements, managing stakeholder emotions, and fostering productive relationships in complex environments. Don't miss this opportunity to learn from seasoned professionals who know how to ask the right questions and unlock deeper understanding with your stakeholders!

Resources: 

• Connect with Chandra on LinkedIn
• Connect with Paul on LinkedIn
• Learn more about The JDE Connection podcast and where you can find it

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager at IIBA 
We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!

The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.

Learn more at https://www.iiba.org/

#businessanalysis #requirements #gatheringrequirements #elicitation

00:06 Introduction and Guests
01:39 Guest Backgrounds 
03:38 Requirement Elicitation Challenges and JD Edwards
05:39 Educating Analysts and Techniques 24:47 Listening and Problem Solving 28:47 Awkward Conversations With Stakeholders 33:00 Learning and Dealing with Tough Stakeholders 45:57 Saying No and Documentation 55:44 Handling Communication and Conflict 59:22 Community Involvement and Closing