How to Handle Frustrations, Customers & Mistakes Without Losing Your Cool

What do you do when things don’t go as planned, your order’s wrong, a delivery’s late, or a client’s not happy? In this episode of Hard Hat to CEO, Chris G tells some personal stories that show how the way you handle those moments really matters. Whether it's an Amazon mix-up, a fender bender, or a missing part from Lowe’s, Chris talks about staying calm, being kind, and not jumping to blame. Customer service isn’t just for customers; it’s also how you treat your team and your vendors. When you treat people right, they usually return the favor, and sometimes, you even get a little bonus out of it. Episode highlights: (0:00) Intro (0:41) Customer service goes both ways (1:18) Internal clients in trades (1:52) Roundabout mishap and life lessons (3:35) Owning your part (4:59) Being kind pays off (6:06) Pivoting when plans fall apart (7:25) Flip your expectations (8:08) The golden rule in business (8:56) Adjusting timelines with vendors (9:11) Silver linings and staying calm (10:00) Outro Connect with Hard Hat to CEO on: Facebook: https://www.facebook.com/share/g/1BrHqc3wdF/ Instagram: https://www.instagram.com/hardhattoceo/ LinkedIn: https://www.linkedin.com/in/dcgilman/