Humans of CX

Ozonetel
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Humans of CX

Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.

  1. Trends and Challenges in E-commerce Customer Experience with Sandeep Sachdeva

    JUL 15

    Trends and Challenges in E-commerce Customer Experience with Sandeep Sachdeva

    Welcome to this episode of Humans of CX with your host, Garima. Our guest today is Sandeep Sachdeva, Head of Customer and Seller Experience at Snapdeal. Join us as we delve into the world of customer experience. Discover Sandeep's journey and insights as the Head of Customer Experience at Snapdeal. Learn about the skills needed for a successful career in customer service, the importance of employee empowerment, and Snapdeal's focus on customer delight. Explore the challenges of fragmented customer interactions and the future of AI-powered customer service. Don't miss out on this engaging discussion on e-commerce customer experience.

    21 min
  2. Beyond Last-Mile Delivery: The Future of CX in E-commerce with Shilpa Gupta

    JUN 14

    Beyond Last-Mile Delivery: The Future of CX in E-commerce with Shilpa Gupta

    Shilpa Gupta, Chief Supply Chain Officer and Head of Customer Experience at HomeLane, joins us to explore the growing importance of CX from the communication challenges of last-mile delivery to the importance of trust, transparency, and predictability in customer delight. Discover how technology and human empathy intersect to create seamless experiences, and gain insights into the future trends shaping the eCommerce industry.

    29 min
  3. Improving Customer Interactions through Conversational Continuity with Mithila Mahajan

    MAY 3

    Improving Customer Interactions through Conversational Continuity with Mithila Mahajan

    Mithila Mahajan is the Global Head of Customer Experience at BDx Data Centers, a global data center platform offering secure, scalable, and sustainable digital solutions and infrastructure. She shares her experiences and insights from the world of CX within the data center industry. Mithila touches on the evolving expectations of customers, the role of empathy, and the core values of customer-centricity.

    46 min
  4. The Importance of Delivering Predictable & Efficient CX with Manish Nachnani

    APR 15

    The Importance of Delivering Predictable & Efficient CX with Manish Nachnani

    Manish Nachnani is the Head of Customer Experience at Zuno General Insurance, and he discusses the importance of customer experience in the insurance industry. He shares his insights on topics like seamless services, trust-building, personalization, and the challenges of implementing customer experience initiatives. Discover how a simple and consistent approach forms the foundation of customer excellence.

    50 min
  5. Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal

    MAR 13

    Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal

    This week we’re joined by CX Expert Ankur Agrawal, former SVP and Head of Customer Experience at Paytm, Ola, MakeMyTrip and Snapdeal. He shares his insights on the importance of understanding customer expectations, analyzing feedback, and combining it with data to enhance the overall experience. Ankur also delves into the impact of AI on contact centers and the role they play as treasure troves of customer conversations. Don't miss this engaging conversation to enhance your own customer experience journey.

    31 min
  6. The Wakefit Way of Growth with Rachit Saran

    FEB 22

    The Wakefit Way of Growth with Rachit Saran

    Rachit Saran, VP of Customer Experience at Wakefit, joins us to discuss Wakefit’s three pillars of growth and success, why enhancing employee experience leads to improved customer satisfaction, the company's vision for the future, and how they are using AI and automation to enhance the customer experience.

    37 min
  7. From Gen Alpha to Gen Z: How to Tailor Your CX to Different Generations with Tanish Mathur

    JAN 30

    From Gen Alpha to Gen Z: How to Tailor Your CX to Different Generations with Tanish Mathur

    Tanish shares his insights on the importance of customer experience in the banking and finance industry. He delves into the role of AI, security measures, and global banking and the impact of events like the pandemic. Discover how technology can enhance the customer experience while maintaining a human touch.

    38 min
  8. Balancing Technology and Empathy with Arvind Singh

    12/13/2023

    Balancing Technology and Empathy with Arvind Singh

    Arvind Singh, Chief Technology and Product Officer and EVP of IT at Puravankara joins us to discuss where customer experience falls in the real estate sector, highlighting the need to place customers at the center of all operations, the importance of balancing empathy and technology, and strategies for meeting customers where they are to ensure a seamless experience.

    20 min
See All (25)

About

Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.

Information

  • Creator
    Ozonetel
  • Years Active
    2022 - 2024
  • Episodes
    25
  • Rating
    Clean
  • Copyright
    Copyrights © 2024 All Rights Reserved by Ozonetel
  • Show Website
    Humans of CX

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