I See What You're Saying Michael Reddington

In this episode, we delve into the critical communication techniques essential for crisis negotiations with expert guest Jonathan Pultz. We explore the importance of staying calm, practicing patience, and understanding diverse needs to achieve positive outcomes in high-stress situations. From law enforcement to everyday business scenarios, we uncover valuable strategies that enhance communication, build trust, and foster mutual respect. Join me in uncovering these powerful techniques that can transform your personal and professional interactions.

Timestamps: 
(00:00) Introducing Jonathan Pultz(09:15) Addressing spontaneous decisions and their consequences.(12:07) Crisis situations involve instrumental or expressive needs.(18:01) Unity in conflict resolution leads to success.(25:58) Interview and negotiation preparation is crucial. Maintain awareness.(31:50) Others' ill-timed decisions interrupt your schedule.(33:45) Rushing in crisis leads to resentment, problems.(38:33) Athletes use routines to calm their minds.(44:48) Limited info leads to false assumptions and expectations.(50:09) Reader applies book lessons to business and family.(54:39) Framework provides rational approach to navigating challenges.(58:54) Take charge, get real information, and communicate.(01:05:46) Earn a certification and improve your career.

Links and Resources:
Jonathan Pultz | LinkedIn  Negotiating Like Lives Are on the Line: The Essentials of Crisis Negotiation for Use in Everyday Situations
Sponsor Links:
InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we immerse ourselves in the world of investigative interviewing and the critical nuances of building rapport and gathering evidence with James Harris. From a firm handshake to the strategic use of evidence, we dissect the elements that shape successful investigations and conversations.

By listening in, we uncover the key principles of empathy, ethical questioning, and the investigative mindset that can transform how we approach conversations and interviews. Join us in discovering the art of communication that transcends boundaries and fosters understanding in every interaction.

Timestamps: 
(00:00) Introducing James Harris.(05:09) "Professional curiosity and ABCs of investigation"(14:07) Professional curiosity fosters active, open-minded listening.(18:03) Wide range of questioning impacts communication significantly.(25:41) Encourage story-telling and avoid leading questions.(29:56) Cost benefit analysis of telling the truth.(35:36) Interviews are recorded, but biases may exist.(40:59) Seeking admissions with strong evidence during interviews.(47:35) Active listening builds rapport and trust quickly.(49:09) Shaking hands as a form of interaction.(57:11) Investigating from an omniscient perspective, overcoming initial resistance.(58:50) Strict laws protect vulnerable witnesses during interviews.(01:07:21) Visit certifiedinterviewer.com for training and resources.
Links and Resources:
James Harris | LinkedIn
Sponsor Links:
InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we explore the critical role confidence plays in successful negotiations with expert guest Mike Inman. We discuss the importance of having a backup plan, conducting thorough research, and adapting to different negotiation strategies. From business deals to everyday interactions, we uncover valuable insights that can maximize our negotiation skills and build stronger relationships. Join us in discovering how to harness these tools for more confident and effective negotiations in both our personal and professional lives in this enlightening episode.

Timestamps: 
(00:00) Introducing Mike Inman.(06:49) Negotiating value in deals, emphasizing top service.(13:57) Comp plans based on margin drive sales.(20:22) Understanding, applying, and being authentic with tools.(23:18) Differentiate by talking differently, not bragging.(27:48) Discussing buyer and seller perspectives in negotiations.(34:04) Negotiators' self-image impacts the process outcome.(40:51) Bob Nelson gives persuasive speech, mentions 6 Sigma.(44:52) Respect in leadership resonated with ex-baseball player.(49:28) Tense exchange leads to strategic marketing threat.(54:03) Confidence is key in negotiation for success.(01:02:09) Learn about the International Association of Interviewers.
Links and Resources:
Mike Inman | LinkedInBusiness Negotiation Training: 5 Star Endorsed, Immediate ROI
Sponsor Links:
InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we sit down with Al Jones, a seasoned vice president of sales, to delve deep into the art of leadership and mastering sales techniques in today's challenging environments. We explore the crucial role of personal improvement, effective rejection handling, and the necessity of leading by example to inspire and elevate sales teams. From personal anecdotes about fostering potential in new hires to discussing the importance of resilience in the face of refusal, we uncover practical strategies that ensure long-lasting success in sales and leadership. Join us as we reveal the keys to becoming not just a successful salesperson but a remarkable leader.

Timestamps: 
(00:00) Introducing Al Jones.(07:01) Motivate others by connecting with their values.(12:30) Sales leadership faces challenge in motivating execution.(20:55) Leading by example, sharing life and work.(26:02) Some feel unimportant, fear failure, lack motivation.(27:49) Sales leadership is about resilience and action.(32:22) Learning from rejection leads to future success.(40:00) Challenges in transitioning sales to new products.(47:05) Recognize goals, competition, and potential in sales.(48:45) Son shows natural athletic talent during wrestling.(55:35) Wishing to remember and apply what's learned.(01:04:00) Learn about upcoming events and training programs.(01:05:04) Seeking feedback for show and expressing gratitude.
Links and Resources:
Albert Jones | LinkedIn
Sponsor Links:
InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we are joined by David Dye to dissect the nuances of resolving workplace conflicts through strategic communication. We delve into the importance of fostering understanding and empathy, and the role of effective questioning in steering conversations towards constructive outcomes. Drawing from David's extensive research and his upcoming book, we uncover powerful phrases and approaches that anyone can employ to navigate and mitigate conflict in professional settings. Join us in mastering the art of dialogue to transform tension into collaboration and enhancing workplace dynamics.

Timestamps: 

(00:00) Introducing David Dye, conflict resolution, expert advice, tangible workplace strategies.
(08:50) Trends in workplace challenges for managers.
(16:09) Face difficult tasks head-on for personal growth.
(21:43) Examples of connecting phrases and expert insights.
(22:55) Clarify common objectives for workplace conflict resolution.
(30:52) Choose clarity and commitment for successful communication.
(37:21) Understanding system flaws and the importance of communication.
(43:06) Validating and respecting others' work and boundaries.
(44:37) Deep commitment to team success, project goals.
(53:39) Chapter 7: Say Goodbye, knowing when to quit.
(57:00) Understanding perspectives and questioning for clarity.
(01:03:05) Book available in multiple formats, free resources.
(01:08:36) Best online training in facial recognition and interviewing.

Links and Resources:
Karin Hurt and David Dye - Leadership Development ProgramsLeadership without Losing Your Soul Podcast - Let's Grow LeadersDavid Dye | LinkedIn
Sponsor Links:
InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we join forces with leadership expert Scott Wozniak to dissect the crucial elements of building effective leadership teams and enhancing customer experiences. We delve into the significance of collaboration, setting clear expectations, and the art of providing impactful feedback that fosters growth and excellence. From personal anecdotes at Chick-fil-A to practical strategies for daily business operations, we uncover actionable insights that lead to sustained excellence and team cohesion. Join us as we explore these pivotal themes, equipping you with the tools to transform your own team dynamics and leadership approaches in this episode.

Timestamps: 
(00:00) Introducing CEO and author, Scott Wozniak.
(06:25) Strategies for gardening and relationship management.
(15:20) Using scale as motivation towards healthier choices.
(18:02) Eliminating those who don't belong, self-selecting.
(21:43) Accountability earns respect in relationships, tough conversations necessary.
(30:16) Chick-fil-A employees are beloved and sought-after.
(34:28) Unsatisfied with wealth, always seeking more.
(41:02) Work culture: hiding work vs. teamwork dynamics
(43:57) Varied experiences in track and field competitions.
(51:41) Scott's book emphasizes the importance of culture and relationships.
(54:27) Leverage customer insights for exponential business growth.

Links and Resources:
Home - Swoz ConsultingAmazon.com: Make Your Brand LegendaryScott Wozniak | LinkedIn
Sponsor Links:
InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media