Customer Experience Leaders

I have been listening to a lot of Customer Experience content in the last year due to a career move and I have to say that this is by far my favourite podcast. Adam and Michael are very refreshing to listening to, not only for the great content, but the format, the wrap up takeaways at the end makes it great to bring you back to the highlights of the episode and the quickfire rounds adds great dynamics to the experience.

I had such a wonderful time participating in this podcast. Both Adam and Michael are true professionals, and were so relaxed and pleasant to talk with. They have a great understanding of the customer experience subject as evidenced by their ability to show it in their interactions with me. I can’t wait to hear more!

Was interviewed by them for the PODcast. Professionals. Had a lot of fun, while going deep on the content. Did not feel rushed to record it, they let the story take shape, and allowed the flexible agenda to take us where the story would lead. Awesome.

The thing I love about this podcast, is that it delves into what it takes to create a winning customer experience wholistically across your organization. The topics discussed are relevant and 'real world' and so much of the advice I've gleaned from it is operational and implementable in my own work. Keep up the good work, Adam and Michael!