Industries at the Intersection: Customer Experience

Host Sriram Viswanathan speaks with Andy Lee and Anand Chandrasekaran from Crescendo AI about the transformative impact of AI on the customer service and call center industry. The conversation covers Crescendo's unique approach to integrating AI in business process outsourcing, the dynamics of the sector, and the potential future of human-AI collaboration. Discover how AI is poised to disrupt and enhance the BPO industry, and why Crescendo AI is at the forefront of this technological revolution.

Chapters

00:00 Introduction to AI in Customer Service

02:48 Dynamics of the Contact Center Industry

06:09 Crescendo AI: Founders and Vision

08:58 AI's Impact on Customer Interactions

11:54 Technical Architecture of Crescendo AI

15:06 Market Strategy and Customer Experience

17:56 Scaling and Growth of Crescendo AI

21:03 Future of AI in Customer Service

24:00 Conclusion and Future Outlook

Links

https://crescendo.ai/

https://www.alorica.com/

https://www.generalcatalyst.com/