Leader to Leader

Healthcare IT Leaders
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Leader to Leader

Candid conversations with healthcare’s brightest leaders. On Leader to Leader, hospital lifer and Healthcare IT Leaders President Ben Hilmes, MHA, FACHE, holds insightful conversations with some of the brightest minds in both healthcare and tech. Learn from their successes (and failures) and take away insights to fuel your own personal leadership journey through the healthcare industry.

  1. Can the Promise of AI Match the Hype? ROI and Lessons From Initial Use Cases at RUSH

    2月3日

    Can the Promise of AI Match the Hype? ROI and Lessons From Initial Use Cases at RUSH

    Technology is reshaping healthcare, but it takes strong leadership to transform innovation into real impact. In this episode, Jeff Gautney, Senior Vice President & Chief Information Officer at Rush University System for Health, shares his career path from consulting to leading IT at a top academic medical center. He breaks down Rush’s digital transformation strategy—leveraging AI and automation, modernizing infrastructure, and driving operational efficiency. Beyond the technology, Jeff explores how the role of IT leadership is shifting and why change management is now a must-have skill. Learn more about Healthcare IT Leaders. In this episode, you’ll learn: How AI is reshaping healthcare operations—from ambient listening to robotic process automation.Why change management is now central to IT leadership and how Rush is embedding it as a core function.How automation is helping address workforce shortages while improving efficiency and patient care. Jump into the conversation: (00:00) Introducing Jeff Gautney (02:31) How an unconventional career path led to a CIO role (05:33) Rush’s four-bucket AI strategy and responsible implementation (09:35) Why AI’s productivity gains don’t always mean cost savings (12:15) Using automation to address workforce shortages in healthcare (14:43) The three pillars driving digital transformation at Rush (23:08) The evolving role of CIOs and cybersecurity challenges

    30 分鐘
  2. Tackling RCM challenges in a new role: Building culture and process at Sutter Health

    1月20日

    Tackling RCM challenges in a new role: Building culture and process at Sutter Health

    When technology and leadership converge, wonderful things may happen.  In this episode, Motti Edelstein, Vice President of the Chief Revenue Office at Sutter Health, shares his journey in leading revenue cycle transformation across two of the nation's largest healthcare systems. Motti reflects on his transition from Allina Health to Sutter Health, offering insights into managing payer-provider relationships, navigating complex regulatory landscapes, and leveraging technology to drive efficiency and improve patient experiences. Learn more about Healthcare IT Leaders. In this episode, you’ll learn: How Sutter Health is rethinking payer-provider dynamics to streamline processes and reduce operational waste.The importance of aligning patient-centered workflows with financial goals to minimize healthcare debt and enhance patient experiences.Why automation and digital transformation are critical to navigating the complexities of modern healthcare revenue cycles. Jump into the conversation:  (00:00) Introducing Motti Edelstein (01:43) Transitioning from Allina Health to Sutter Health (02:35) Comparing regulatory challenges in Minnesota and California (07:04) Rethinking payer-provider relationships with monthly touchpoints (13:41) Putting patients at the center of revenue cycle workflows (17:46) Embracing technology for digital transformation in healthcare (29:33) Leadership lessons from “Coffee with Motti”

    36 分鐘
  3. From the Gift Shop to the C-Suite: Reflections on a Career In Healthcare Finance

    2024/12/16

    From the Gift Shop to the C-Suite: Reflections on a Career In Healthcare Finance

    When technology and leadership align, the future of healthcare becomes an exciting frontier of possibilities. In this episode, Rich Miller, Executive Vice President and Chief Business Strategy Officer at Northwell Health, reflects on his rise from a hospital gift shop manager to a senior leader at one of the nation’s largest healthcare systems. From driving automation to navigating pivotal moments like 9/11 and the COVID-19 pandemic, Rich shares the lessons that have shaped his approach to leadership. In addition to his leadership journey, Rich highlights Northwell’s commitment to leadership development, showcasing how mentorship and stretch roles empower emerging leaders to thrive. Rich also discusses the role of AI and automation in reducing costs, boosting efficiency, and enhancing the consumer experience. Whether advancing revenue cycle management or leading through crises, Rich provides actionable strategies for healthcare leaders striving to make a meaningful impact. Learn more about Healthcare IT Leaders. In this episode, you’ll learn: How Rich leveraged automation and AI to cut costs and improve efficiency while enhancing the consumer experience in healthcare.The value of mentorship and stretch assignments in Northwell’s leadership development programs, empowering the next generation of healthcare leaders.Why collaboration and innovation are critical for navigating challenges like 9/11, COVID, and the evolving revenue cycle landscape Jump into the conversation: (00:00) Introducing Rich Miller (04:31) Lessons learned from leading through 9/11 (09:14) Developing leaders with stretch assignments and mentorship (19:30) Exploring the role of AI and automation in healthcare (24:15) Empowering the next generation of healthcare leaders

    28 分鐘
  4. Chatbots at the Digital Front Door: Transforming the Patient Experience at MUSC

    2024/12/02

    Chatbots at the Digital Front Door: Transforming the Patient Experience at MUSC

    Healthcare is evolving at an unprecedented pace, driven by cutting-edge digital innovations that promise to transform patient care and operational efficiency alike. In this episode, Crystal Broj, Enterprise Chief Digital Transformation Officer at the Medical University of South Carolina, shares how MUSC is pioneering innovations in healthcare delivery. From pushing AI and its capabilities for tools such as voice bots to streamlining patient access to care to implementing robotic process automation to optimize workflow, Crystal has tons of insight into how MUSC is improving its services.  Learn more about Healthcare IT Leaders. In this episode, you’ll learn: How MUSC uses AI tools and voice bots like “Emily” to streamline patient scheduling and reduce clinician burnout.Why starting small with pilot programs can drive successful large-scale digital transformation projects.The role of automation in closing care gaps and improving operational efficiency, from mammogram reminders to prior authorization approvals. Jump into the conversation: (00:00) Introducing to Crystal Broj (02:23) Enhancing patient care with seamless access and AI-driven tools (04:27) Early successes and lessons from launching a voice bot (09:17) Reducing provider after-hours work through ambient scribing technology (16:53) Leveraging robotic process automation for operational efficiency (20:21) Exploring future trends in AI and healthcare innovation

    28 分鐘
  5. Innovations in Home Care Technology: Enhancing the Caregiver Experience at Elara Caring

    2024/10/28

    Innovations in Home Care Technology: Enhancing the Caregiver Experience at Elara Caring

    When healthcare meets cutting-edge technology, the possibilities for smarter systems and better patient outcomes are seemingly endless.    In this episode, Chris Mate, Chief Information Officer at Elara Caring, shares how technology solutions are reshaping everyday healthcare delivery, as well as enhancing patient care in home settings.  From the power of AI to reduce administrative work for healthcare providers to strategies for integrating data across systems, Chris discusses the innovations that are transforming the industry. He also sheds light on the challenges of cybersecurity and managing a vast network of devices in the field. Learn more about Healthcare IT Leaders. In this episode, you’ll learn: How Chris integrates AI to reduce administrative tasks and allow providers to spend more time on patient care.The importance of seamless data integration in home healthcare, where sharing patient information across providers can improve outcomes. Why cybersecurity in healthcare is a top priority and how Chris and his team are using technology to safeguard patient information. Jump into the conversation: (00:00) Introducing Chris Mate (05:25) How AI is reducing administrative burdens and improving nursing efficiency (11:48) Cybersecurity in healthcare and strategies to safeguard patient data (16:33) Chris’s previous experiences in healthcare and its impact on his current role (21:34) The future of AI in healthcare and creating operational capacity

    25 分鐘
  6. An Epic Journey at RWJBarnabas Health: Unlocking the Power of a Unified Patient Record

    2024/10/07

    An Epic Journey at RWJBarnabas Health: Unlocking the Power of a Unified Patient Record

    True leaders can transform setbacks into success.  In this episode, Dr. Robert Adamson, Executive Vice President and Chief Information Officer at RWJBarnabas Health, shares his remarkable journey of leading one of the largest program rollouts across multiple hospitals and healthcare locations amidst the chaos of the COVID-19 pandemic. For healthcare technology executives, this episode is a goldmine of practical advice, inspirational stories, and thought-provoking discussions on the future of AI in healthcare. From managing risks during the pandemic to fostering care and collaboration between hospitals, Dr. Adamson’s leadership shines through. Learn more about Healthcare IT Leaders. In this episode, you’ll learn: Dr. Robert Adamson's bold decision to proceed with a major deployment during the COVID-19 pandemic showcased effective leadership, transforming a potential setback into significant success.The responsible and safe use of AI in healthcare requires a strong foundation in governance and ethics.Dr. Robert Adamson’s concept of "ASPIRE" serves as a guiding principle, helping teams stay focused on their goals. Jump into the conversation: (00:00) Introducing Dr. Robert Adamson (07:16) Improving information sharing across digital platforms (14:47) Dr. Adamson’s guiding principles for teamwork (18:30) How Dr. Robert Adamson’s transition from a clinician to Chief Pharmacy Officer (19:59) The importance of kindness, empathy, and poise as a leader (23:29) Dr. Robert Adamson’s thoughts on using AI ethically

    25 分鐘
  7. Building a Culture of Innovation: Leading Change at Tampa General Hospital

    2024/09/23

    Building a Culture of Innovation: Leading Change at Tampa General Hospital

    Healthcare technology is advancing quickly, and those who innovate will lead the way. In this episode, Scott Arnold, Executive Vice President and Chief Digital and Innovation Officer at Tampa General Hospital, shares how his team leverages cloud technology, cybersecurity, and artificial intelligence to improve patient care and streamline operations. Scott offers insights into how these tools are transforming healthcare while staying focused on delivering better outcomes for both patients and providers. Scott also discusses strategies for Healthcare IT leaders aiming to lead digital change while keeping patient needs front and center. Learn more about Healthcare IT Leaders. Key takeaways from this episode: Scott Arnold and the team at Tampa General Hospital are transforming healthcare operations by using AI to enhance patient care and simplify administrative tasks.By adopting cloud technology, they’re improving system flexibility and reducing costs, allowing the hospital to scale while maintaining secure data management. This shift ensures a more efficient and adaptable infrastructure.With a strong focus on cybersecurity, Tampa General regularly brings in external auditors to assess and strengthen its security measures. This proactive approach helps protect patient data and builds confidence among both staff and patients. Jump into the conversation: (00:00) Introducing Scott Arnold (03:13) Fostering a culture of psychological safety to encourage innovation (05:23) The challenges of healthcare scheduling and financial navigation (06:13) Results from Tampa General's experience improvement initiatives (07:24) The role of AI in Tampa General's operations and governance (09:36) Tampa General's partnership with Nuance for AI-powered ambient listening technology (12:29) Tampa General's partnership with Palantir for analytics and care coordination (16:53) Cybersecurity strategies and proactive threat hunting at Tampa General (18:44) Tampa General's growth and expansion plans for the next 3–5 years (20:14) Insights from the recent Epic UGM conference on AI and innovation

    24 分鐘
  8. Focus on Employee Health and Cost Savings: How Northwell Direct Delivers for Employers

    2024/09/09

    Focus on Employee Health and Cost Savings: How Northwell Direct Delivers for Employers

    Healthcare delivery is evolving—those who innovate will shape the future. In this episode, Chief Growth Officer Chelsea Glenn of Northwell Direct discusses how her team is redefining healthcare by bringing clinical services directly to the workplace. Chelsea shares how Northwell Direct is cutting out the middleman to offer employers cost-effective healthcare solutions while improving access and care for employees. But that’s not all—Chelsea also dives into practical strategies for healthcare executives looking to enhance employee wellness and streamline care delivery. Learn more about Healthcare IT Leaders. Key takeaways from this episode: Chelsea and the team at Northwell Direct are revolutionizing workplace healthcare by bringing essential services directly to employees and making healthcare more accessible from right where people spend most of their time—at work.Northwell Direct is cutting out the middleman to make healthcare more affordable.By partnering directly with employers, they’re delivering high-quality care at lower costs, ensuring that both businesses and employees benefit from a streamlined, cost-effective healthcare model.The future of healthcare is personalized and digital. Northwell Direct is embracing digital tools and telehealth to offer more convenient, user-friendly healthcare experiences that meet employees where they are, whenever they need it. Jump into the conversation: (00:00) Introducing Chelsea Glenn (03:33) The inherent challenges of traditional healthcare insurance models. (05:37) The benefits of on-site healthcare and care management for employers and their employees. (13:44) How to manage healthcare costs through pre-sale analytics and care management. (15:46) A better way of tracking patient care and ensuring compliance with care protocols. (18:29) How Northwell Direct is expanding partnerships with other health systems.

    27 分鐘
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簡介

Candid conversations with healthcare’s brightest leaders. On Leader to Leader, hospital lifer and Healthcare IT Leaders President Ben Hilmes, MHA, FACHE, holds insightful conversations with some of the brightest minds in both healthcare and tech. Learn from their successes (and failures) and take away insights to fuel your own personal leadership journey through the healthcare industry.

資訊

  • 創作者
    Healthcare IT Leaders
  • 活躍年代
    2023年 - 2025年
  • 集數
    25
  • 年齡分級
    兒少適宜
  • 版權
    © Copyright 2023
  • 節目網站
    Leader to Leader

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非洲、中東和印度

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歐洲

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