Insights from Ian Carter, former CEO of Hilton International: How to Balance High-Tech with High-Touch

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In this episode of Alex & Annie: The Real Women of Vacation Rentals, we are joined by Ian Carter, the former CEO of Hilton International and current Chair of the Board for Watches of Switzerland, Eataly, The Boston University School of Hospitality and Administration, and Boom.

Ian shares his remarkable career journey, from his early days at General Electric to leading Hilton International through its historic merger with Hilton Hotels Corporation.

We also dive into the vacation rental market, where Ian reflects on the challenges and opportunities this sector presents, especially in comparison to his experience in the hotel industry. He highlights the increasing role of AI and technology in managing vacation rentals and the importance of personalizing guest experiences. 

Key Topics Discussed:

💫  Ian's transition from non-hospitality sectors to becoming CEO of Hilton International.

💼 Insights into The Evolution of Hilton International

💡 AI and Technology in Vacation Rentals

💬 Differences Between Hotels and Vacation Rentals

✨ Personalization in Hospitality

🤝Challenges and Opportunities in Scaling Vacation Rentals

✅ Public vs. Private Companies in Hospitality

⭐ Luxury and Hospitality Brand Leadership

Connect with Ian:

LinkedIn

#AIinhospitality #vacationrentals #hospitalitytech