Inspiring the Premium Experience with Don Hunter

Don Hunter, CEO of Haig Point Club and a leader in the private golf club industry, shares his journey and experiences in excelling in a demanding industry. He discusses the importance of differentiation and the challenges he faced in turning around struggling clubs. Don highlights the importance of humanizing the customer experience and creating an emotional connection with staff. His personal differentiation as an entrepreneurial leader initiative and drives decision-making.  

Key highlights from the conversation: 

• Differentiation is crucial in the private golf club industry to stand out and attract members. 
• Change management is necessary in struggling clubs to turn them around and achieve growth. 
• Creating an emotional connection with staff and humanizing the customer experience is key to success. 
• Being an entrepreneurial leader involves taking initiative and driving decision-making. 

About Don Hunter: Don Hunter is the CEO of Haig Point Club and has over three decades in the club management/service industry. He has realized remarkable success through change and innovation at numerous high-profile facilities. Don has hosted successful and memorable large-scale golf competitions at clubs around the country. He holds a CCM Designation from the Club Managers Association of America. 

Where to find more: https://haigpoint.com/ 

Links and Resources: 

https://www.linkedin.com/in/don-hunter-ccm-b2581a25/ 

https://haigpoint.com/ 

Join the Conversation: We hope you enjoy this episode with Don Hunter. Be sure to listen, subscribe, and leave a review to let us know your thoughts!