9 episodes

How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.

Intercom on Product Management Intercom

    • Technology
    • 4.9 • 40 Ratings

How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.

    Chapter 1: How are people actually using your product?

    Chapter 1: How are people actually using your product?

    Before you start creating a product roadmap that will lead to greatness, it’s time to take stock and see what’s currently going on in your product. How many people are actually using each of your product’s features? Let's find out.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 6 min
    Chapter 2: How to improve your features

    Chapter 2: How to improve your features

    A good product manager makes improvements that will benefit the business and its customers, but that doesn't have to mean shipping new features. In this episode, we walk through 3 ways to retool your current features.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 7 min
    Chapter 3: When to say no to new features

    Chapter 3: When to say no to new features

    Product managers have to be great at saying "no" to new feature requests. It's the most important word in their vocabulary, and in this episode we walk through 12 scenarios where it's invaluable.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 17 min
    Chapter 4: Making things people want

    Chapter 4: Making things people want

    The problems people encounter in their lives rarely change from generation to generation, but the products they hire to solve these problems change all the time. Why a strong understanding of the outcome customers want, and how they currently get it, is essential to succeed in product management.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 5 min
    Chapter 5: Which new features should you actually build?

    Chapter 5: Which new features should you actually build?

    What things should you actually add to your product roadmap? We've got an acid test of 10 'Yes or No' questions, and any feature must score straight yes's if it's going to get built.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 10 min
    Chapter 6: How to fight physics envy

    Chapter 6: How to fight physics envy

    We’d all love it if the ROI for a feature was always perfectly proportional to the time we spent on it. That's not the case – but in software it can be an advantage. Plus, a 5-step process for rolling out new features.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 6 min

Customer Reviews

4.9 out of 5
40 Ratings

40 Ratings

Brandonthefinn ,

A must listen for PMs

Intercom is really producing some amazing content in the product management space right now. Clear, insightful and deep. There are so many clout chasing Medium posts / pod casts these days that it can be very challenging to find something really worth reading / listening to. This, my friend, is definitely worth your time.

freedmwolf ,

Fresh, Relevant, Insightful

The folks at Intercom are just nailing it. If you work in product design or product management, this is a must-listen. Intercom is NOT the typical Silicon Valley tech startup that thrives on superficial, faddish flavors of the week. No, Intercom has done its research, built successful and enduring products, and is now sharing that with the rest of us. Thank you Des!

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