InteropNow! Podcast

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InteropNow! Podcast

The InteropNow! Podcast features conversations about healthcare interoperability and the technology solutions that will transform the business of healthcare through better data sharing. As the industry transitions to APIs, we will share highlights from innovative projects, thought leaders and healthcare providers who are paving the way forward for better health services. InteropNow! is a live demonstration at the ViVE Event where the brightest minds and best solutions in healthcare interoperability will show you how to take your business to the next level by creating maximum data availability.

  1. 13 THG 2

    InteropNow! @ ViVE: How Tata Communications Meets Patients Where They Are

    Episode Summary In this episode, Sandy Vance speaks to Rich Foster, Head of Enterprise Communications at Tata Communications. Tata Communications, a part of the Tata Group, is a global company that works across verticals., In healthcare, it integrates seamlessly with existing systems to enable dynamic and interactive patient communications.The Customer Interaction Suite helps healthcare providers meet patients where they are, both through their communications platform as well as their call center service. Sandy and Rich discuss the types of solutions Tata Communications provides, how healthcare organizations can catch up with rapidly changing technology, and the future of AI in healthcare. Episode Notes Sandy and Rich begin by discussing Tata Communications’ acquisition of Kaleyra, Inc., and how the acquisition helped them reach new heights in improving patient experiences. They move into the specific services theyprovide within the Customer InteractionSuite (CIS) and how these services help healthcare organizations communicate with their patients efficiently. Rich also offers advice for how healthcare practices can keep up with technological changes and discusses the future of AI in healthcare and for CISspecifically. In this episode, they discuss: The primary use-cases for the the Customer Interaction Suite (CIS) Its two key services, which are Communications Platform as a Service (CPaaS) and Call Center as a Service (CCaaS) How it enables healthcare organizations to communicate with patients where they would prefer to be reached How healthcare organizations can keep up with changing technology Why healthcare has lagged behind major technological shifts on the patient communications side Simple changes that healthcare organizations can make with high ROI on invoice payment times, staff satisfaction, and more Future opportunities for Tata to innovate, particularly around AI A little about Rich: Rich Foster is the Head of Enterprise Business at Tata Communications. He has led technology sales for over 20 years, driving multi- million-dollar growth and orchestrating successful turnarounds in diverse settings. He saw Kaleyra through its acquisition by Tata Communications and has been with the organization for a year.  Renowned for strategically revitalizing customer experience, Rich has made impressive progress at Tata by swiftly achieving profitability across multiple sales channels. A masterful relationship builder and sales strategist, Rich has earned a reputation as a trusted business development leader in the CPaaS space.

    20 phút
  2. 11 THG 2

    InteropNow@ViVE: Data Access & Aggregation with Dominique Gross of Hart, Inc.

    In this episode, Sandy Vance interviews Dominique Gross, the CEO of Hart, Inc. Hart was started in Irvine, California with the mission of building a healthcare API for other healthcare community members to develop on. Dominique explains Hart’s niche as a healthcare API with an open standards approach, and how this approach fills in the gaps that other APIs cannot. She also explains Hart’s role in helping healthcare systems through mergers and acquisitions and the future of Hart as it moves into helping clients beyond data access. Episode Notes Sandy and Dominique begin by discussing Hart’s open standards approach, which allows it to provide information on non-standardized areas of data like notes. This approach makes Hart uniquely equipped to help healthcare systems through mergers and acquisitions; aggregating data and driving access on the physician side. Sandy and Domonique also explore hart’s work in quality metric reporting and discuss Hart’s future in helping its clients make sense of the data. In this episode, they discuss: How Hart’s open standards approach works, and how it allowed Hart to carve out a niche in healthcare API The unique challenges that healthcare organizations face during mergers, and how Hart helps them with data accessibility through those challenges Data management and access during mergers from the physician side The system interactions and lack of standardization that Hart addresses Trends like consolidation in private equity The evolution of quality metric reporting, and Hart’s role in helping clients with reporting How Hart provides healthcare systems with a complete picture by fully representing the complexities and grey spaces of the data A little about Dominique: Dominique Gross is a seasoned executive and leader with extensive experience in the healthcare industry, known for scaling businesses and driving growth through strategic, customer-centric marketing. With a background in mechanical engineering and an MBA in Technology, she combines technical expertise with business acumen to launch innovative products and lead cross-functional teams.  As the CEO of Hart Inc., Dominique Gross leads a company known for being a trusted healthcare IT partner, leveraging a tech-first approach to deliver cost-effective and time-efficient data solutions. Hart's offerings include data migration, continuous data feeds, cloud migrations, and archival services, all designed to ensure data is secure, compliant, current, and easily accessible.  Under Dominique's leadership, Hart focuses on maximizing resources through streamlined data transformation technologies that reduce costs and minimize the time required from healthcare teams, enabling clients to close care gaps, deliver precise analytics, and efficiently manage data, all while enhancing patient care.

    21 phút
  3. 5 THG 2

    InteropNow! @ ViVE : Simple and Secure Access Management with Imprivata

    Summary : In this conversation, Sandy Vance discusses the pivotal role of mobility in boosting clinical efficiency and ensuring patient safety, while discussing best practices for optimizing and adopting shared mobile devices for workforces, and utilizing identity and access management solutions to navigate complex workflow and security challenges with Dr. Sean Kelly, Chief Medical Officer and Senior Vice President of Customer Strategy, Healthcare at Imprivata. Dr. Kelly is also an Assistant Professor of Emergency Medicine, part-time at Harvard Medical School and Beth Israel Laney Health. The discussion highlights Imprivata's latest advancements in mobility, interoperability, password-less authentication technologies, and data analytics, underscoring how healthcare organizations can harness the power of innovation to accelerate and optimize their digital transformation strategy. Episode Notes Sandy Vance and Dr. Sean Kelly speak about Imprivata’s role in enabling and securing digital healthcare access; both in letting the right people in and keeping bad actors out. The cybersecurity environment in healthcare is increasingly high-stakes as bad actors ramp up attacks on healthcare providers. Imprivata is helping providers mitigate risks and enhance efficiency with adaptive security, leveraging innovative tools for user identification, such as password-less authentication. Dr. Kelly emphasizes the importance of using a variety of user identifiers in different situations, allowing for a frictionless experience for healthcare providers while keeping patient records and healthcare data safe.  In this episode, they discuss: The role that Imprivata plays in ensuring seamless workflows while maintaining security in the EHR and digital systems The changing cybersecurity environment in healthcare and the sector’s growing push for mobility  The key measures required to enable efficient and secure mobile device access How  Imprivata’s technology helps organizations enforce security protocols like two-factor authentication without hindering workflows or care processes  Adaptive security measures based on user behavior, including remote access protections and two-factor authentication Password-less authentication mechanisms, like biometrics and passkeys How Imprivata utilizes different identity verification tools to keep bad actors out while reducing or eliminating security friction A little about Dr. Kelly: Dr. Sean Kelly, MD, is the Chief Medical Officer and Senior Vice President of Customer Strategy for Healthcare at Imprivata. He leads the company’s clinical workflow team and advises on the clinical practice of healthcare IT security. He has worked with Imprivata for over a decade, seeing its growth from a startup into a key player in the healthcare software industry. In addition, Dr. Kelly practices emergency medicine at Beth Israel Lahey, an academic training hospital and trauma center. He is an assistant professor of emergency medicine at Harvard Medical School, where he has won several awards for his work.

    23 phút
  4. 4 THG 2

    InteropNow @ VIVE: Smile Digital Health is Accelerating Care with AI

    In this episode, Host Sandy Vance is speaking with Duncan Weatherston, the Co-Founder and CEO of Smile Digital Health. Smile Digital Health is an enterprise-level data platform that uses AI and automation to parse its vast collection of data. Duncan explains how AI acts as an accelerator in healthcare delivery, how increased data access allows AI to produce more accurate results, and the challenges that AI adopters still face. Weatherston also discusses Smile’s focus on data quality, and how this focus has expanded alongside AI adoption.  Sandy Vance and Duncan Weatherston discuss AI and automation at Smile Digital Health, specifically as it applies to structured data. As Weatherston explains, artificial intelligence acts as an accelerating force in healthcare, and allows Smile to deliver care faster than ever. Sandy and Duncan also take an in-depth look at data quality at Smile Digital Health; and Duncan explains the AI and automation innovations that he is watching moving into 2025. In this episode, they discuss: The challenges healthcare data platforms face when scaling How Smile Digital Health helps practitioners deliver care by providing them with access to data How AI works as an accelerator in healthcare How the amount of data behind Smile Digital Health allows it to produce verifiable answers with AI The value of structured data in transforming care Smile Digital Health’s strategies to maximize data quality Why data quality is higher and more reliable than it’s ever been  A little about Duncan: Duncan is the Co-Founder and the CEO of Smile Digital Health. Duncan has a long history of technical solutions leadership, delivery and implementation stretching back to the late 1980s. With a career spanning more than 30 years and a multidisciplinary background in business and product development, systems integration and support, Duncan has been recognized as one of the key thought leaders and innovators in the healthcare IT industry today. His impact in the healthcare sector includes lead roles in designing and delivering integrated health records, Electronic Health Record (EHR) services, and identity and security infrastructure. He also served as the Lead Architect for the Ontario Digital Health Drug Repository (ODHDR), managing a database with billions of records containing critical medication history for Ontarians in Canada. While working as the chief architect for the Connecting GTA project in 2011, Duncan and his co-founders realized that the industry needed a high-performance, efficient, interoperable, and secure solution for shared health data; and that the HL7® (Health Level 7) FHIR® (Fast Healthcare Interoperability Resources) open standard was the perfect fit for their goals. Together they began Smile Digital Health, which kicked off its first commercial release of Smile CDR in December of 2016. Today, Smile Digital Health is a company of over 300 staff with over 200 global implementations of the Smile Health Data Fabric. Duncan holds the vision of #BetterGlobalHealth where the future of healthcare is grounded in a seamless integration of electronic health and healthcare delivery, eliminating artificial distinctions. Duncan's management style is characterized by team-building with a practical and results-oriented approach and inspirational real-life vision of what healthcare should look like for every person. His focus is driving digital health transformation at the organizational, regional and global levels so that appropriate and timely healthcare can be accessed by every person, when they need it, wherever they are.

    20 phút
  5. 19/11/2024

    67. Building A Better Ecosystem For The Healthcare Industry with Santech

    Today Sandy is joined by two key figures from Santech—President and CEO Neeraj K. Sharma and Chief Growth Officer David Van Houtte. Together, they’ll explore how Santech is driving forward interoperability in healthcare through cutting-edge solutions and automation. Tune in to discover how Santech is reshaping data management by enhancing better provider-payer interactions, and building a more connected healthcare ecosystem. If you have any questions for Santech, you can reach them via their website or product websites for iNetwork and MyEnroll. In this episode, they talk about: Santech’s automation solutions streamline data management for healthcare providers. Santech’s integration with FHIR APIs allows providers to directly access and update their listings in payer directories. Santech Provider Management System lower administrative time while increasing Provider and Patient interaction during medical visits. How Santech leverages FHIR standards to enhance interoperability across payer networks and infrastructure. The process and benefits of transitioning from existing systems to Santech’s innovative solutions How Santech is transforming the healthcare industry through improved data management and interoperability How Santech contributes to creating a more cohesive and efficient ecosystem in the healthcare sector A Little About Neeraj: Santech President & CEO Neeraj K. Sharma is a distinguished leader in healthcare technology with over 25 years of experience, dedicated to simplifying Healthcare IT for healthcare organizations. As the President & CEO of Santéch, Neeraj has been instrumental in driving innovation and transformation within the healthcare industry. Santéch, under Neeraj’s leadership, has carved a niche in developing simple, scalable solutions that empower hospitals, practices health plans and networks to enhance efficiency, improve patient outcomes, and reduce costs. The company focuses on transforming network and provider management through advanced technology and strategic insights. His leadership at Santéch is characterized by a relentless focus on innovation, customer-centricity, and operational excellence. A Little About David: Chief Growth Officer David Van Houtte brings more than 25 years of extensive experience in healthcare to Santech. Previously, he served as Vice President of Network at CVS Health Aetna, where he led provider network and value-based strategies. As the Chief Growth Officer at Santéch, David is passionate about improving provider data accuracy and creating operational efficiencies through improved provider onboarding workflows. He is responsible for implementing Santéch's go-to-market strategy with both payor and provider organizations, promoting the company's innovative Provider Data Management solutions, I-Network and I-Enroll. Outside of work, David loves sailing and Spartan Racing.

    26 phút
  6. 24/09/2024

    66. How dbMotion is Shaping the Future of Healthcare Data Sharing and Interoperability

    Check out today’s podcast as Sandy chats with Corrine Micklos (dbMotion at Altera) and Al Kinel (Strategic Interests LLC) about the evolution of HIEs over the past decade, the current challenges they face, and the future direction. They'll discuss how Altera addresses these challenges, meeting unmet needs by aggregating and harmonizing discrete data from hospitals and communities across regions, states, and the nation while presenting complete patient records at the point of care. If you would like to learn more or connect with us, visit here. In this episode, they talk about: How data sharing has progressed and evolved in the healthcare industry Current challenges in the healthcare data sharing process How dbMotion facilitates healthcare data sharing How dbMotion has transformed systems and leveraged FHIR Future projections for dbMotion and healthcare data interoperability Advancing healthcare interoperability on a global scale A Little About Corrine: Corrine Micklos has had a distinguished career in the healthcare technology industry, delivering excellence in award-winning sales, account management, and the building of strategic client relationships. Her role encompasses the alignment of Altera solutions with hospitals’ and health systems’ business and clinical goals, ensuring long-term client satisfaction with the technologies and success in their delivery of high-quality care to their patients and communities. Corrine’s extensive experience and proven track record in the healthcare technology sector highlight her ability to drive business growth with her comprehensive understanding and execution of client-specific strategies through the delivery of the innovative solutions we are here to talk about today, all of which help her prospects and clients meet the evolving needs of the healthcare industry and their specific healthcare organizations. A Little About Al: Al Kinel is the founder and President of Strategic Interests, LLC, (SI) a consulting firm transforming healthcare through innovation. SI works with providers, payers, collaboratives, and vendors to create a long-lasting, positive impact on outcomes and financial performance with advisory and implementation services on HIT, interoperability, population health, and value-based payment programs. Before starting SI, Al worked for top-tier professional services firms and served as a leader in technology management for Xerox and Kodak Health Group. In these roles, he helped transform several industries. Al is a strategist, activist, and catalyst who helps leaders address their “strategic interests” while simultaneously addressing the challenges of communities. Al has enjoyed playing this role introducing and supporting major initiatives in his community and beyond. Al has frequently helped a myriad of stakeholders to collaborate and advance the effective use of HIT, and interoperability has been a key aspect of strategies and initiatives.

    25 phút
  7. 20/08/2024

    64. The Future of CLEAR and InterSystems with Jason Sherwin and Alex MacLeod

    Introduction:  In this episode, host Sandy Vance chats with Jason Sherwin, Senior Director of Healthcare Business Development at CLEAR , and Alex MacLeod, Director of Healthcare Solution Innovation at InterSystems. With the partnership between CLEAR and InterSystems, the future of interoperability looks much more tangible and streamlined. Today, Sandy, Jason, and Alex discuss the implications of this partnership for healthcare, their integration with AI technologies, and the future prospects for CLEAR, InterSystems, and the interoperability industry. In this episode, they talk about: How CLEAR and InterSystems work toward interoperability The newest projects and objectives of both companies How CLEAR and InterSystems plan to work together toward their common goals The consumerization of healthcare and building customer trust The role of AI in their products and services The types of people who will benefit from this partnership Deployment plans for this partnership Product demo of the CLEAR and InterSystems offering, presented at the 2024 InterSystems Global Summit  Press release announcing the CLEAR and InterSystems partnership  To learn more about CLEAR, visit clearme.com/healthcare To learn more about InterSystems, visit intersystems.com A Little About Jason: Jason is a strategic thinker with a passion for disrupting the status quo in healthcare. He has 15 years of experience in health tech, specializing in business development and product strategy. Jason is also an expert in the technological landscape and effectively managing technology-driven change. He prides himself on his ability to collaborate cross-functionally with leadership including C-suite and colleagues in IT, operations, and marketing.  He completed his MBA at the Stern School of Business part-time which allowed him to apply his classroom learning in his real-world work. His specialization in Leadership & Change Management has enhanced his skills in building new technology and developing effective strategies for managing organizational change and measuring success. A Little About Alex: Alex works toward advancing healthcare’s journey toward interoperability. She also loves helping organizations make better decisions with seamless systems integration and healthy data as the director of Healthcare Solution Innovation at InterSystems.

    24 phút

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The InteropNow! Podcast features conversations about healthcare interoperability and the technology solutions that will transform the business of healthcare through better data sharing. As the industry transitions to APIs, we will share highlights from innovative projects, thought leaders and healthcare providers who are paving the way forward for better health services. InteropNow! is a live demonstration at the ViVE Event where the brightest minds and best solutions in healthcare interoperability will show you how to take your business to the next level by creating maximum data availability.

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