Is it Possible to Influence Calls in Real-Time? - Gurupandian Chandrasekaran - Revenue Today - Episode # 020

Today's guest is Gurupandian Chandrasekaran, the VP of Revenue & Growth at JustCall and SaasLabs. He provides insight into sentimental analysis and how you can influence both recorded calls and real-time conversations. He also delves into scaling conversations by listening and learning through these recordings.

Takeaways

• Have real-time and post-call analysis in order to identify patterns and influence the call as it happens.
• Listening helps to align product with market first and then the messaging with market.
• You can scale conversations through listening. When that muscle is built further and further, then you can go to learning.

Quote of the Show

"You know that there is a customer coming and you now have that one product market fit. But the messaging fit might be different and that's becoming a scalable motion. Now you're saying, 'I used to say this to my first 10 customers' but now for the next hundred, there's some variation. Maybe they want more value that I'm not articulating." - Gurupandian Chandrasekaran 

Connect with Gurupandian in the link below:

• LinkedIn: https://www.linkedin.com/in/gurupandian/

Ways to tune in:

• Amazon Music
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• YouTube: https://youtu.be/6KEho9RSaHs