ITIL 4 and Value Stream Mapping: A Smarter Way to Deliver ITSM Value

Discover why shifting from traditional process maps to value stream mapping transforms ITSM. Luigi Ferri explains how VSM breaks silos, aligns IT with business value, and improves service visibility. Learn how to expose waste, measure impact, and build flow-focused culture in modern organizations.

In this episode, we answer to:

What is the difference between process maps and value stream mapping in ITSM?

How does value stream thinking align IT services with business outcomes?

What challenges do organizations face when adopting VSM, and how can they overcome them?

Resources Mentioned in this Episode:

Digicomp website, article "What is Value Stream Mapping?", link https://digicomp.ch/blog/2020/02/25/value-stream-mapping-in-itil-4

Luigi Ferri, article "Embracing the Shift: How Value Stream Mapping Enhances ITIL's Lifecycle Approach", link https://www.linkedin.com/pulse/embracing-shift-how-value-stream-mapping-enhances-itils-luigi-ferri

Serview website, article "Breaking down silos: Value Streams in ITIL® 4", link https://en.serview.de/blog/blast-silos-value-troughs-in-itilr-4

Digital AI website, article "SAFe® Value Stream Mapping Software", link https://digital.ai/solutions/safe-scaled-agile-framework/

Lean Enterprise Institute, article "Value Stream Mapping", link https://www.lean.org/lexicon-terms/value-stream-mapping/

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya